Customer Service Front Desk

Career Objective

Seeking a full-time position with an organization where I can use my knowledge, customer service & communication skills, and abilities.

Experience

*/****-******* ***, *****

Fulton Tax Services, 2637 Old Hapeville Road, SW. Apt 38C, Atlanta, GA 30315

Provides individual and business tax services;

Reviews tax information, deductions, and credits for accuracy and submits tax forms and schedules by deadline;

Completes annual continuing education exams.

1/2020-01/2023 Front Desk Receptionist (Seasonal)

Source Accounting Solutions, 1001 Virginia Avenue, Hapeville, GA 30354

Greeted clients for tax preparation; scanned forms into tax portal; Answered high-volume calls;

Reviewed information before submission to tax preparer; Scheduled appointments; Filed documents;

Processed payments and cash payments for tax preparation fees.

5/2016-6/2021 Resident Service Advocate (RSA)

City of Refuge, 1300 Joseph E Boone Boulevard, Atlanta, Georgia 30315

Served as an advocate for single women and women with children while in the residence;

Interviewed customers to better provide direct services such as resource information and referrals;

Planned, coordinated, and engaged residents as part of a team with on-site social and recreational activities, that included health, safety, and nutritional workshops; holiday and birthday celebrations; spiritual literacy; Facilitated a journal writing group.

Provided a safe and supportive environment for the residents; Concerned with residents’ well-being;

Maintained confidential resident caseload files on all work performed, discharges, needs assessments, and outcomes; daily documentation of thorough progress notes with a high level of accuracy;

Attention-to-detail composing, typing, and proofreading materials, established priorities and met deadlines;

High level of interpersonal skills to handle sensitive and confidential situations and documentation.

1/2019-1/2020 Resident Service Advocate (RSA)

Solomon Temple, 2836 Springdale Road, S.W., Atlanta, Georgia 30315

Planned, organized and directed the social activity programs which covered spiritual development, recreation, diversion, and intellectual and educational development for residents;

Provided assistance and support to single women and children with respect to a variety of issues;

Basic food safety knowledge for preparing nutritional meals;

Ensured that each room was cleaned and sanitized and replenished all materials in the room.

5/2014-5/2016 Out-Reach Worker (Weekends Only)

Big Bethel A.M.E. Church, 220 Auburn Avenue, N.E., Atlanta, Georgia 30315

Visited surrounding churches and associated with people in need of shelter, food, health and information.

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1/2007-4/2014 Customer Service Agent, Toys R US/Eddie Bauer (Atlanta, GA)

West at Home, 110808 Miracle Hills Drive, Omaha, Nebraska 68154

Maintained professionalism when recovering products from dissatisfied customers;

Listened to customers’ questions and concerns and remained calm and patient in stressful situations;

Referred issues or complaints requiring escalation to supervisors for handling and resolutions;

Maneuvered through software with customer account information efficiently without decreasing effectiveness.

Volunteer & Civic Organizations

2010-Present Saint Joseph Mercy Care Services Client Advisory Committee Atlanta, Georgia

2010-2014 Co-Chairperson, The National Council Advisory Board for National Healthcare for the Homeless Atlanta, Georgia

Peer Advocate, The National Council Advisory Board for National Healthcare for the Homeless Atlanta, Georgia

Education

2011-2013 Clayton State University Working towards Bachelor’s Degree (Sociology Major) Morrow, Georgia

2011-2016 Vanderbilt University 20 Credit Hours of Continuing Education - Mental Behavior Health Atlanta, Georgia

References Available Upon Request

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