Customer Service Help Desk

william winstead

*** * ***** ***** ******, *** A South Cedar St, Dresden, Tennessee, 38225, US • 731-***-**** • ************@*****.*** Bringing [Number] years of outstanding performance in related roles to the table. Hardworking

Ability to work independently or in a team environment with a self-motivated work ethic. Talented

Leadership skills that have been demonstrated to drive enterprise optimization goals and improve organizational operations. Team Leadership

Protecting information

Billing and coding

Phone call answering

Microsoft Excel

Office administration

Document control

Customer service

Computer and Information Sciences - Bachelor of Science - 2015 Everest University South Orlando - Orlando, FL

SUMMARY OF QULIFICATIONS

HELP DESK, SYSTEM DEVELOPER, PROGRAMMER, HARDWARE DEVELOPER,TECHNICIAN. Knoledge of the entire systems development life cycle (SDLC) specializing in the design and implementation phases. Website design and development utilizing Object Oriented Programming (oop) in a Visual Studio Environment. Experience creating financial and non-functional project requirements utilizing flow charts,Gantt charts, wire frames and use cases. Experience in a virtual environment troubleshooting computer hardware and software - remote and desktop support. Advanced in Microsoft Office suite, Word, Excel, PowerPoint and Access. Excellent communication skills with the ability to explain technical information to all levels. Technical skills

Programming: C C++,C# NET,JAVA JAVA SCRIPT,VISUAL BASIC,HTML,VISUAL STUDIO OBJECT ORIENTED (OOP). OPERATING SYSTEMS: WINDOWS XP, VISTA, 7, UNIX

SOFTWARE: Microsoft Office (WORD EXCEL, POWERPOINT,ACCESS) ADOBE (PHOTOSHOP,ILLUSTRATOR,PREMERE PRO,AFTER EFFECTS)3D STUDIO MAX,MICRMEDIA DIRECTOR,FLASH VISUAL BASIC,DREAMWEAVER,SHOCKWAVE,AND CORELDRAWL. HARDWARE: CISCOROUTERS,CISCO SWITCHES.

NETWORKING:LAN, WAN, VLAN,TCP/IP,SS7 PROTCOL STACK ETHERNET. Certifications

PC Pro )+ Comparable ) Certification

Administrative Assistance - November, 2019 to July, 2020 Work Site County Mayor' - Martin, Tennessee

Assist members of the community with Internet use Microsoft Office Word, Printer, and Customer Service. Responded to unique requests and requirements.

PROFESSIONAL SUMMARY

SKILLS

EDUCATION

WORK HISTORY

Technical Support Generalist - December, 2015 to December, 2016 Expert Help - Plano, Texas

Responded to user requests for assistance and guided them through basic troubleshooting tasks. Resolved [Number] technical support inquiries every day. Described [Type] solutions to customers to aid in problem resolution. Used strong communication, conflict resolution, and negotiation skills to resolve customer complaints and concerns. Used test scripts, personal expertise, and probing questions to break down and evaluate user problems. Customer Service - November, 2008 to July, 2009

Walmart Supercenter - Fulton, KY

Organized store merchandise racks and displays to promote and maintain visually appealing environments. Help customers with their problems.

Supplying information in accordance with customers' needs and demands Deal with customer complaints about products or issues with supermarket items. Manage the price of the promotion gift in each promotion. Meet with the customer in person if necessary.

Take phone calls from customers and respond to them. Provide customers with solutions and recommendations for their problems. Restocked the sales floor and reorganized the shelves, racks, and bins for a cleaner look. ACCOMPLISHMENTS

CERTIFICATIONS

ADDITIONAL INFORMATION

AFFILIATIONS

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