Customer Service Work-From-Home
Resume:
Jelisa Forrester - Resume
Jelisa Forrester
Cessnock District, Cessnock P.O., Hanover, Jamaica
Phone: 1-876-***-**** Email: *****************@*****.*** Professional Summary
Enthusiastic and customer-focused professional with over 3 years of experience in tourism, sales, and hospitality. Proven ability to assist clients, plan engaging experiences, and promote services both in-person and remotely. Certified by TPDCo in 2023, I bring strong communication, time management, and customer care skills-ideal for a work-from-home travel planning role. Friendly, self-motivated, and committed to delivering exceptional service to every client.
Core Skills
- Virtual & In-Person Customer Service
- Trip Planning & Destination Knowledge
- Tourism Standards (TPDCo Certified)
- Verbal & Written Communication
- Sales & Product Promotion
- Booking Support & Itinerary Management
- Time Management & Organization
- Tech-Savvy & Independent Worker
Professional Experience
Sales Assistant / Guest Services
Spa, Gift Shops & Tour Operations - Various Locations 2022 - 2025
- Assisted guests in selecting products and experiences
- Promoted tour packages, spa services, and local items
- Handled cash, processed transactions, and maintained organized displays
- Supported guests by answering questions and ensuring a pleasant experience Tour Guide (Part-Time)
Jelisa Forrester - Resume
PG's Tours - Negril, Westmoreland
Sept 2023 - Nov 2023
- Guided small groups through local attractions
- Provided detailed knowledge of locations and Jamaican culture
- Ensured all guests felt safe, welcomed, and informed Sales Representative
Rainbow Stores - Negril, Westmoreland
2022 - 2025
- Delivered excellent customer service in a fast-paced retail setting
- Managed inventory and assisted with daily operations
- Recommended products to meet customer needs
Education & Certification
4 CXC Subjects
Green Island High School - 2021
Tourism Product Development Certificate (TPDCo)
Tourism Product Development Company - 2023
References
Available upon request.
Contact this candidate