Customer Service Representative

Tiffany Hood

**** ***** **. ************, ** ****4 267-***-****

************@*****.***

Energetic employee and motivated to learn. Able to effectively manage multiple tasks as well as being a self starter with minimal supervision needed. Ready to obtain a position in customer service where I can apply my skills, as well as, expand my knowledge in the work industry.

PROFESSIONAL EXPERIENCE

Utility/Permit Coordinator (08/24-present)

PosiGen, Philadelphia,Pa

Facilitate the permit application process by obtaining necessary documents from engineering teams, securing required approvals.

Permit Fiber Optic OSP facilities using best practices and industry knowledge.

Creating and reviewing comprehensive permit applications, interacting with project design team.

Knowledge of permitting processes across multiple jurisdictions

Work closely with the permitting agencies on the status of permits and ensure they are processed in timely manner.

Attend permit meetings with team members. Prepare daily and/or weekly reports to ensure process adherence and to assist with any issues or concerns.

Communicate with all stakeholders, permit officials and local/state authorities to advance project.

Support OSP teams as needed.

Perform other related duties as assigned.

General knowledge of FTTH/Telecom industry design principles a plus

Prepare check requests and process invoice payment documentation in coordination with the accounting department.

Close permits when construction work is complete Customer Service Representative (Remote) (04/23-08/24) Pearl Insurance, Peoria, IL

• Responding to Medicare Part A and/or B telephone inquiries from the Medicare provider

Assist agents with policy interpretation insuring accurate and efficient processing.

Interacted directly with provider affiliate which included billing offices, medical societies, provider consultants, Managed Care Organizations, attorneys, etc.

Explained Medicare Fee-for-Service coverage guidelines and policies covering a wide range of topics to include provider enrollment, Medicare appeals, debt recovery, claim payment information, telephone reopening requests, and general coverage for multiple provider specialties.

Customer Service Representative (Remote) (06/20-04/23) Nations Benefits CX, Plantation, FL

Completing inbound/outbound calls to members to learn about and address their needs or the needs of the clients we serve.

Responding efficiently and accurately to callers

Research and resolve inquiries from internal /external customers including Enrollment, eligibility, ID cards, clinic changes, demographic changes, benefit coverage, claims, payments, member reimbursement, and demonstrated knowledge of CAG policies, procedures, and regulations. Utilize appropriate resources to respond to member inquiries.

Answer, resolve, track and document telephone calls from members and providers in a timely and professional manner. Interpret member eligibility and coverage through thorough knowledge of the client products, policies, and procedures.

Following the workflows and appropriate data capture in appropriate systems

Utilizing software, databases, scripts, and tools appropriately.

Meet or exceed call center metrics while providing excellent consistent customer service.

Complete training and other learning opportunities to expand knowledge of company and position.

Ability to remain confidential with all proprietary information.

Adherence to all NationsBenefits, HIPAA, and MCO / Medicare guidelines.

Performs additional duties as assigned by Management based business demands.

Ability to work a flexible schedule based on operational demands (day, night, weekends, holidays

EDUCATION AND TRAINING

Cosmetology Certificate - Empire Beauty School, 5/12-8/13

High School Diploma - Benjamin Franklin High School, Philadelphia, Pa. 6/06 VOLUNTEER WORK

Temple Voices – Outreach group for young adults. Reside at Temple University assisting youth with teamwork development, social networking and employment search.

Aids Walk, Monitored, cheered on walkers, and assisted with directing the flow of participant traffic and help keep walkers safe.

March of Dimes volunteer work, Part of a group of volunteers that supported families in whatever they needed that could be provided by The March of Dimes.

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