Customer Service Delivery Route

Kayla Havenner

Ocala, FL

Phone: 352-***-**** Email: *************@*****.***

Professional Summary

Hardworking and dependable professional with over 10 years of experience in customer service, dispatch coordination, and delivery operations. Known for excellent communication, attention to detail, and the ability to lead teams and manage independent delivery routes. Proven track record of reliability and efficiency in fast-paced logistics environments.

Skills

- Customer Service Excellence

- Strong Verbal Communication

- Highly Detail-Oriented

- Hardworking and Reliable

- Delivery Route Management

- Dispatch and Logistics Coordination

- Team Leadership

- Problem Solving

Work Experience

Master Contractor

Independent Delivery Route - Buffalo, NY 07/2023 - 05/2024

- Managed and operated a delivery route with full responsibility for logistics and customer communication.

- Ensured timely, accurate deliveries and resolved client issues independently. Independent Contractor

Self-Employed - Buffalo, NY 08/2018 - 07/2023

Kayla Havenner

- Delivered packages as an independent contractor for logistics services.

- Maintained high performance in delivery efficiency and customer satisfaction. Lead Dispatcher

Lasership - Buffalo, NY 01/2015 - 08/2018

- Supervised daily delivery dispatch operations and coordinated driver schedules.

- Trained new staff and maintained communication between drivers and customers. Crew Member

McDonald's - Buffalo, NY 12/2013 - 01/2015

- Provided excellent customer service in a fast-paced environment.

- Handled orders, prepared food, and supported team operations. Education

- High School Diploma, Graduated: 2014

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