Workstation Support Analyst

Bruce Hopkins

brucedenhopk@gmailcom 803-***-****

Education

B.S. Computer Science Coastal Carolina University 09/2012 – 05/2015

Software Engineering Bootcamp Grad App Academy 12/2023 - 03/2025

Skills & Expertise

●Information Technology

●Hardware, Software & Network Troubleshooting/Diagnostics

●Windows 10

●HTML5 & CSS3

●Javascript

●C#

●Net Framework

●Unity Game Engine

●Git/Github Source Control

●Security/Law Enforcement

●Visual Studio/Code

Training & Mentoring

Training & Certifications

●Udacity Front End Web Development Nanodegree

●Unity and C# Certification

●Microsoft Azure AI Fundamentals

●Microsoft Azure Fundamentals

●Microsoft Azure AI Developer Associate

●Microsoft Azure Administrator Associate

●CompTIA IT Fundamentals+

●CompTIA A+

●CompTIA Network+

CompTIA Security+

Professional Experience

Workstation Support Analyst Meridian Staffing Services 09/2024 – Present

●Worked with the Projects team at BCBS South Carolina and spearheaded multiple projects ensuring business continuity and customer satisfaction.

●Led troubleshooting and remediation efforts on complex product issues, contributing to a 40% decrease in unresolved escalations.

●Collaborated with multiple Information Systems teams to resolve escalated technical issues, reducing average resolution time by 30%.

●Spearheaded disaster recovery effort, ensuring adherence to company standards and reducing downtime by 45%.

●Mentored and trained 4+ new Technical Support Engineers, increasing team competency and technical expertise in intermediate-level support topics.

Family Care/Self-Improvement 06/2023 – 09/2024

●Attained 8 industry-recognized certifications, including Microsoft Azure AI Developer Associate and CompTIA Security+, demonstrating proficiency in cloud computing, AI, and cybersecurity.

●Enhanced technical knowledge by completing advanced certifications in Microsoft Azure (Administrator and AI Developer), gaining expertise in managing cloud environments and deploying AI solutions.

●Strengthened foundational IT skills by earning CompTIA A+, Network+, and IT Fundamentals+ certifications, improving hardware, networking, and troubleshooting abilities.

●Expanded understanding of cloud security by achieving CompTIA Security+ certification, contributing to a strong foundation in risk management, threat mitigation, and securing enterprise networks.

Software Engineering Apprentice Microsoft 01/2023 – 06/2023

●Implemented Agile methodologies, including Scrum and Kanban, in software development projects to improve team collaboration, efficiency, and delivery speed

●Completed tasks utilizing C# using both Visual Studio and Visual Studio Code to write and debug object-oriented code as well as use version control tools (Git/Github)

●Worked with NET 7 to build an internal tool (Validation Test) to test if Azure Cluster build labels were following the correct naming convention

Workstation Support Technician Revolution Technologies 05/2020 – 01/2023

●Built and imaged 500+ workstations according to Blue Cross Blue Shield (BCBS) policy and criteria Deployed and set up workstations in an efficient and timely manner

●Received, worked, and closed 50+ work request tickets per week via a Ticketing System which included installing and upgrading workstations whether in person or remotely using Remote Desktop Also monitored and maintained networks as well as customer’s devices

●Collaborated with cross-functional teams to plan and execute technology projects, ensuring successful project completion within specified timelines

●Provided efficient technical support for 1,000+ end-users, troubleshooting hardware and software issues on workstations

●Managed 250+ user accounts, permissions, and access controls, ensuring data integrity and security

●Help build, image, and deploy over 1,750 workstations in a return to office effort

City Carrier United States Postal Service 08/2019 – 05/2020

●Sort, handle, and deliver mail and packages to customers on time, responsible for over 50 stops per day Assist customers with queries about postal regulations and services as well as resolving complaints Organize and load all letters, parcels, and ads in the delivery vehicle

●Operate Motorola Scanner to scan bar codes for confirmation of parcel deliveries, and Registered/Certified Mail Ensure all outgoing letters, flats, and parcels are placed into appropriate receptacles at the post office based on their individual status Perform vehicle safety checklists daily

●Selected to train new hires in mail handling procedures both in the post office and out in the field

Master-At-Arms/Military Police Officer United States Navy 08/2014 - 08/2019

●Maintained proper records of staff entering and exiting high security areas Managed and assisted over 50 people to practice healthy lifestyles as a command fitness leader

●Organized, managed, and administered over 100 training modules including but not limited to Personal Financial Management, Antiterrorism, Self-Defense, Operational Risk Management and Operation Security for over 200 employees

Projects & Links

●Unity Play Link: https://play.unity.com/u/Bruce_Bruce

●GitHub: https://github.com/Bruce-D-Hopkins-Jr

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