SDenior Project Manager
Resume:
DAVID LAMBE, MBA
Airdrie, Alberta Cellular 825-***-**** *****.*****@*****.***
www.linkedin.com/in/david-lambe-83629a4/
SENIOR PROJECT MANAGER SCRUM MASTER SERVICE DELIVERY MANAGER
(Security Clearance: Secret – Expires in 2030)
Experienced consulting and project management professional with expertise in IT Project Delivery, ERP Systems, Business Management, Human Resource Management, and Consulting Management. Also skilled in Business Development and Sales Support.
Consulting engagements have included consulting practice management, project / program management, and business analysis. Key enterprise projects have focused on implementing / upgrading ERP systems, business process re-engineering, and change management. Have also managed software development projects using both Waterfall and Agile methodologies.
Have an MBA and have previously held the professional designations as a CMC (Certified Management Consultant) and as a CHRP (Certified Human Resources Professional). Have completed a comprehensive course in Project Management based on the PMBOK. Hold Secret level of security clearance and am fully vaccinated.
Many clients have provided positive written references, copies of which can be provided.
KEY SKILLS
Program Management Project Delivery Multiple ERP Systems Service Delivery Management
Agile Project Management Scrum Methodology SDLC & Waterfall Project Management
Organizational Change Management Team Building Performance Management
Contract & Supplier Management Business Management Risk Management Strategic Planning & Leadership
Stakeholder Engagement Client Relationship Management Business Process Analysis & Re-Engineering
Meeting & Workshop Facilitation Managing Software Development Teams HR Management
Business Management Consulting Practice Management Business Development
CAREER SUMMARY
My career experience includes over 20 years of project and program delivery in a variety of roles for organizations across Canada and the United States, including:
* Project / Program Management for both IT and non-IT projects ranging from development projects to complex ERP programs, managing budgets, project and change team(s), stakeholder engagement.
* ERP Applications Consultant (Program Manager / Project Manager / Sr. Business Analyst / Implementer)
* ERP experience includes: Oracle, SAP, Peoplesoft, Banner, Cornerstone HCM Applications, Agresso, MS Dynamics, Great Plains, JD Edwards, ADP HR/Time Management/Payroll, Ceridian HR/Payroll, Kronos Time Keeping, and Avanti HR.
* Managing professional consulting practices with responsibility for business development, managing relationships with clients, business and HR functions.
* Managing software development teams using both waterfall and agile methodologies.
* Experienced as a SCRUM Master, managing Agile teams and projects. Also introduced Agile / SCRUM development techniques and led a major development project for one of my clients.
* Course Developer / Trainer in both academic and commercial settings including the Executive MBA program at U of Ottawa, MIS in the business program at Mount Royal College, and the Oracle Bootcamp. Trained clients and consultants in IT management, change management, meeting facilitation, project survival skills and the use of ERP systems.
RECENT PROFESSIONAL EXPERIENCE
Shared Services Canada (SSC), Ottawa, Ontario October 2024 – Present
Senior Project Manager (Consulting Contract – 100% Remote)
I am managing a major project to deploy a major Tier-1 network management and monitoring system all across the Government of Canada. This is known as the ENMM Project (Enterprise Network Management and Monitoring)
Responsibilities / activities on the ENMM project include:
* Managing relationships with project sponsors and stakeholders
* Managing project risks and issues
* Working with the technical teams and stakeholders on related enterprise projects
* Leading regular meetings with project team leads from ENMM and related projects
* Delivering monthly project reports
* Maintaining project documents
Applications Environment: SL1 – A Tier-1 Enterprise Network Management Monitoring application, MS Cloud, Office 365, Server Infrastructure and a wide variety of related hardware and software.
Jot Digital, Calgary, Alberta July 2024 to October 2024
Senior Project Manager (Consulting Contract – Hybrid On-Site and Remote)
Enterprise Systems Group
Jot Digital is an Applications and IT consulting company that services a wide variety of clients in the Calgary area and nationally. I led the Project Management practices for the ERP Implementation team. We implemented Microsoft Dynamics for a number of high-profile companies in Western Canada.
Applications Environment: MS Cloud, Office 365, MS Dynamics ERP & CRM Applications, Wrike Project Management System, Microsoft Project.
Shared Services Canada (SSC), Ottawa, Ontario Jan 2023 – Mar 2024
Service Delivery Manager (Consulting Contract – 100% Remote)
Service Delivery Manager for team providing IT services to Public Services & Procurement Canada (PSPC). SSC has approximately 8,000 employees and PSPC has approximately 18,000 employees. The role of a Service Delivery Manager is multi-faceted, and drew upon my many years of experience as a Program Manager / Project Manager / Business Analyst and Management Consultant.
Accountable for a large number of business requests related to the Government of Canada pension system and supporting applications.
Supported a large number of user community and corresponding technical support organizations. These requests came from a number of other business areas, including: Mainframe systems, Disaster Recovery, assessments of existing systems, and recommendations for new systems.
Managed non-pension requests, including infrastructure, software upgrades, & disaster recovery.
Participated in the deployment of a new internal CRM System for SDMs to provide services and reporting on their business requests from Government of Canada clients.
Applications Environment: MS Cloud, Office 365, MS Dynamics ERP & CRM System, Mainframes, Custom applications to support Service Delivery, Server Infrastructure and a wide variety of related hardware and software.
VetStrategy, Vaughan, Ontario Jun 2022 – Nov 2022
Senior Project Manager (Consulting Contract – 100% Remote)
Led a project to migrate over 300 veterinary clinics across Canada to a new Patient Information Management System (PiMS), which is like an ERP system designed to support business & medical activities for veterinary clinics.
Applications Environment: MS Cloud, Office 365, MS Project, Vetup (cloud based PiMS system for veterinary clinics).
Brookfield Renewable Energy, Ottawa, Ontario Feb 2022 – May 2022
Senior Project Manager (Consulting Contract – 100% Remote)
Brookfield Renewable U.S., based in New York City, owns, operates, and develops a diversified portfolio of hydropower, wind, solar and energy storage facilities across 34 states, totalling approximately 8,080 megawatts of generating capacity. As a PM, worked with the business and with technology teams to integrate financial systems across the Brookfield companies, and to implement new financial systems.
Applications Environment: MS Cloud, Office 365, Azure Dev Ops, IFS and IT2 financial applications and a variety of internal applications.
Canadian Nuclear Safety Commission, Ottawa, Ontario Feb 2021 – Jan 2022
Senior Project Manager (Consulting Contract – 100% Remote)
The Canadian Nuclear Safety Commission regulates the use of nuclear energy and materials to protect health, safety, security, and the environment; to implement Canada’s international commitments on the peaceful use of nuclear energy; and to disseminate objective scientific, technical, and regulatory information to the public.
As a Sr. PM, worked with the Information Technology group to manage a number of infrastructure-related IT initiatives and projects.
Projects:
* Managed the migration of all enterprise laptops to the most current version of MS Windows 11 (Version 1909)
* Managed the deployment of MS Office 365 to the Azure Cloud
* Managed improvements to IT infrastructure and service to enhance the effectiveness of the hybrid workforce (on-site and working remotely)
Applications Environment: MS Cloud, Office 365, MS Project, Azure Dev Ops, and various internal applications.
Transport Canada, Ottawa, Ontario Apr 2020 – Jan 2021
Senior Project Manager (Consulting Contract – 100% Remote)
Transport Canada is responsible for transportation policies and programs. They promote safe, secure, efficient, and environmentally responsible transportation.
Was PM for an Agile project team that was implementing an Enterprise Geographic Information System (eGIS) to provide mapping capabilities for internal users within Transport Canada, to other government departments and to the Canadian public. The GIS solution is based upon ArcGIS and is deployed using secure cloud technologies. The project team worked 100% remote.
Applications Environment: ArcGIS, Office 365, MS Project.
BP & M Consulting, Ottawa, Ontario Aug 2019 – Mar 2020
Branch Manager / Senior Management Consultant
BP&M is a consulting boutique that provides IT / Management Consulting / Change Management services to major public sector organizations.
As the Branch Manager, was responsible for a wide variety of activities, including branch operations, business development, managing client relationships, recruiting new talent and strategic activities to expand the business.
BP&M was a smaller firm; the owner laid off staff and suspended business operations when Covid arrived.
Export Development Canada, Ottawa, Ontario Mar 2019 – Aug 2019
Senior Project Manager / SCRUM Master (Consulting Contract)
Export Development Canada is Canada's export credit agency and a state-owned enterprise wholly owned by the Government of Canada. EDC’s mandate is to support and develop trade between Canada and other countries, and to help Canada's competitiveness in the international marketplace.
Projects:
Financial Systems: One of several project managers managing a significant upgrade to Peoplesoft Financials.
IT Service Management: SCRUM Master – Managed an Agile / SCRUM project to deliver changes and enhancements to their Cherwell ITSM application.
Applications Environment: Peoplesoft Financials, Cherwell ITSM Application, MS Project and Project Server, Microsoft Office applications.
Payments Canada, Ottawa, Ontario Mar 2018 – Feb 2019
Senior Project Manager / SCRUM Master (Consulting Contract)
Payments Canada developed and operates the major financial settlement systems between financial institutions across Canada and internationally. As a Senior PM, managed a variety of IT projects, including:
Financial Systems: Implemented a new cloud-based financial system and integrated it with the existing corporate accounting system.
Human Resources:
* Implemented a new cloud-based employee engagement survey system.
* Implemented additional HRMS modules for Recruiting and Onboarding.
* Managed major changes to group benefits coverage and the related changes in the HRMS.
Corporate Mandate: Worked with a team of subject matter experts to design changes to payments rules for specific types of point-of-sales and debit card transactions to serve new markets for financial institutions.
Enterprise: Managed the creation and implementation of a new cloud-based enterprise data warehouse.
Applications Environment: Great Plains Financials, BOARD Cloud-based Financial System, Ceridian Dayforce cloud-based HRMS, Peakon (a cloud-based Employee Engagement system), Microsoft Office and Google Office, G-Suite technologies, MS Project, Google Data Warehouse and Google Big Query.
Autodata Solutions London, Ontario Jun 2017 – Dec 2017
Senior Project Manager, General Motors Business Division
(Consulting Contract)
Autodata Solutions is a consulting, technology services and business process outsourcing company dedicated to the automotive industry. Autodata’s technology solutions range from enabling dealer-to-OEM vehicle ordering to consumer-focused interactive marketing initiatives such as brand websites, dealer websites, dealership sales tools and mobile solutions.
As a Senior PM, managed software development projects for General Motors, one of their largest clients. These projects are large, sophisticated, and complex initiatives that deliver new solutions to allow GM to provide sales incentive programs to customers, partners, and car dealers.
Applications Environment: JAVA, SQL, a wide variety of custom developed applications, Microsoft Project, JIRA, Microsoft Office.
University of Waterloo, Waterloo, Ontario Aug 2016 – Jan 2017
Program Manager / Project Manager / SCRUM Master (Consulting Contract)
The University of Waterloo uses PeopleSoft Campus Solutions to manage student information. It is integrated with a variety of custom applications and commercial software.
As Program Manager, worked with the PeopleSoft support team to monitor several maintenance initiatives. As a Project Manager / Scrum Master, Ied an Agile development program to develop custom software for the PeopleSoft Campus Solutions product.
Managed multiple projects and teams:
* Managed a project focused on removing obsolete customizations to PeopleSoft, allowing it to return to vendor support.
* Managed another project was an Agile development project that created interfaces between the Ontario Universities Admissions Centre (OUAC) and uWaterloo’s student system.
* Created project charters, status reports, managed team activities.
* Managed external contractors and service providers.
Applications Environment: PeopleSoft Campus Solutions, Oracle e-Business Financials, Oracle HRMS, a wide variety of internally developed applications, Microsoft Project and Project Server, and JIRA to support Agile development projects, Microsoft Office.
London Life, London, Ontario Nov 2015 – Jun 2016
Senior Project Manager (Consulting Contract)
Managed the technology and business teams to maintain and enhance a new enterprise application, AURA, and the business processes supported by it. The initial launch was not successful, so had to work closely with business and technical teams to rescue this project.
Applications Environment: AURA (a commercial Enterprise insurance underwriting and risk assessment application), a wide variety of internally developed applications, SAP, Microsoft Project Server, JIRA (a Project / Development Management application for Agile development projects), Microsoft Office, MS Project and Project Server.
SAIT Polytechnic, Calgary Alberta Apr 2014 – Nov 2014
Program Manager, TOP Program (Consulting Contract)
SAIT is one of Canada’s premier and longest established technical schools. SAIT engaged my services to lead the upgrade of their HR and Payroll systems and help lead the effort to renew and transform the Employee Services functions across the campus.
Applications Environment: Banner ERP (HR, Payroll, Financials, Student, Registrar), Cornerstone Human Capital Management (Learning Management, Performance Management, Recruitment and Onboarding), MS Project and MS Office.
Tera Environmental Consultants, Calgary Alberta Nov 2013 – Apr 2014
Sr. Project Manager, Enterprise Business Systems (Consulting Contract)
Tera is one of Canada’s largest private environmental assessment organizations and specializes in conducting environmental impact studies for pipelines large oil and gas firms. Tera had expanded dramatically in the past few years and had outgrown their existing systems, business processes and organizational structure. Worked with the senior team to review business operations, and recommended technological and organizational changes that will allow them to continue to sustain their success.
Applications Environment: ERP: Microsoft Great Plains Dynamics, MS Office, MS Project, and a large variety of custom-developed applications.
SMART Technologies, Calgary Alberta Jun 2012 – May 2013
Senior Project Manager, Information Services
SMART is a global enterprise that developed the SMART Boards and sells them around the world. Was employed in the IS organization, planning and delivering projects to improve the operations and efficiency of their ERP system and their CRM applications.
Projects:
* Managed creation of a Development Platform for WallStreet (a futuristic electronic / remote meeting room of the future application, in partnership with Microsoft that runs in their Lync environment. This product evolved into MS Teams)
* Delivered recommendations for Renewal of SMART’s Oracle ERP System
* Streamlined multiple CRM systems (Pivotal / Marketo / Salesforce)
* Migrated Oracle HRMS Payroll from ADP to Ceridian payroll service
* Retired / decommissioned Epicor eBO ERP system (Predecessor ERP system to Oracle ERP at SMART)
Applications Environment: Oracle E-Business ERP Applications (Financials, HRMS, Manufacturing, Distribution, Order Management, Supply Chain & Logistics), Multiple CRMs: Pivotal, Marketo and Salesforce.com; Epicor eBO ERP, MS Office, MS Project.
Mark’s Work Wearhouse Calgary, Alberta February to June 2012
Project Manager: Inventory Management / ERP Stabilization (Consulting Contract)
Applications Environment: ERP: JD Edwards. Inventory Management Systems: PMM and IONS, MS Project and MS Office
EDUCATION & PROFESSIONAL DEVELOPMENT
Master of Business Administration (MBA), University of Ottawa
Project Management Certificate, Villanova University (Tampa, Florida)
KPMG Management Consulting Training
* Management Consulting & Business Consulting
* Project Management & Change Management
* Meeting Facilitation & Presentation Skills
* Business Process Design & Re-Engineering
Oracle Corporation
* Oracle ERP Implementation (at Oracle’s residential ERP Bootcamp)
* Project Management
* Change Management
* Sales Presentation Skills
* Numerous Reporting Tools
* PL / SQL
Security Clearance:
Level: Secret
File Number: 96185456
Expiry Date: November 27th, 2030
LinkedIn Profile: https://www.linkedin.com/in/david-lambe-83629a4/
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