Call Center Data Entry
Resume:
Shannon Temme
Wilmington, DE 667-***-**** **************@*****.***
Objective: To utilize my detailed organizational and client service skills that will place me in the position to advance my career within a company, as well as assist in company growth. I would like the opportunity to learn any new skills that will help my professional growth and development.
Experience
Radnet Call Center - Advisory Specialist (March 2023 - Current ) Newark, DE
- Developed schedules for imaging appointment(s) times and locations
- Obtained and managed patient HIPAA filings and information
- Completed insurance verification of clients for providers
- Handled inbound calls in order to provide pertinent information to clients CHRIAS Call Center – Patient Relations Specialist (August 2022 - March 2023) Newark, DE
- Uploaded files to patient charts and profiles
- Communicated messages from medical providers to patients for patients’ clear understanding on next steps to services/procedures that needed to be provided
- Maintained a patient call documentation system
- Facilitated emails as well as outbound calls to confirm patient follow ups
- Handled inbound calls in order to provide pertinent information to patients
- Oversaw the internal messaging system used to communicate patient information to their appropriate doctor and/or specialist
- Evaluated an organized patient information from chart submissions 2
LabCorp - Patient Service Technician (September 2020 – August 2022) Elsmere, DE
- Obtained blood samples via venipuncture
- Handled and processed blood specimens.
- Handled inbound calls in order to provide pertinent information to patients
- Communicated patient information to doctors’ offices via email as well as scan, fax, and print patient documents
- Provided data entry for patient scripts identifying and validating insurance information
Christiana Care Health Systems - Phlebotomy Technician (August 2016 – September 2020) Wilmington, DE
- Obtained blood samples via venipuncture
- Provided data entry as well as scanned lab slips
- Performed EKG’s for patients
- Provided patients with exemplary customer service
- Orchestrated specimen handling procedures
3
Education
Delaware Technical Community College – (2014 – 2015)Wilmington, DE
- Certification in Phlebotomy
New Horizons High School - (1998 – 2002) Fountain, FL
- High School Diploma
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