Proposal Writer
Resume:
CAROLYN LOCKETT, M.S., C.P.C.
214-***-**** *****@**************.***
SENIOR PROPOSAL MANAGER / BUSINESS DEVELOPMENT CONSULTANT /TECHNICAL WRITER EDUCATION & PROFESSIONAL CREDENTIALS
Master of Science in Non-Profit Management Capella University, Minneapolis, MN Bachelor of Science in Communications Kent State University, Kent, OH Certified Professional Counselor Capella University, Minneapolis, MN Strategic Proposal Management Organizational Planning Leadership Development Proposal Manager Senior & Technical Writer Expertise Snapshot
• Develops and manages high-quality, compliant, and compelling proposal responses using Shipley & APMP methodologies (Blue through Gold Team & White Hat reviews).
• Reviews and refines SME content to ensure clarity, compliance, and effectiveness.
• Leads and facilitates RFP/RFI responses, managing production schedules, meetings, and project coordination.
• Maintains proposal procedures and documentation for consistency and efficiency.
• Demonstrates strong adaptability, problem-solving, and resourcefulness in fast-paced environments.
• Excels in content creation, brand compliance, contract negotiation, and presentations.
• Thrives under pressure, delivering precise and confident work in high-stakes scenarios.
• Identifies and implements collaboration and process improvement opportunities with stakeholders. Previous Healthcare Industry Experience
• UnitedHealthcare, Inc.
• Humana Behavioral Health, Inc.
• New Directions Health
• Loyola University Medical Center
• Telecare Corporation Health Services
PROFESSIONAL EXPERIENCE DETAILED
DAN CARE CENTER, Evergreen Pk, IL (Contractor) 2023 – Present Proposal Development Manager/ Business Development Consultant (Remote)
• Cultivated relationships with charities and other nonprofits to coordinate mass participation events.
• Expanded Dan Cares' business by onboarding new charities, facilitating mass participation events, and engaging corporate and strategic partners.
• Enhanced Dan Cares' brand visibility and reputation within the local and national nonprofit community.
• Fostered partnerships that effectively implement fundraising strategies to promote child and adolescent summer programs, camps and educational activities.
• Grew a robust industry network and participated in relevant events.
• Established a culture of Champions at Dan Cares who cheerlead for the organization’s success.
• Researched RFPs for potential business development opportunities and analyzed industry trends.
• Produced high-value proposals garnering successful wins with youth-oriented organizations. THE JUDGE GROUP, Wayne, PA (Short-Term Project Contract with UnitedHealthcare) 10/2023 – 12/2023 Proposal Communication Consultant, Remote
• Provided Medicaid proposal content development supporting the business through the creation and execution of compelling writing in response to Medicaid request for proposals (RFP) and requests for information (RFI).
• Functioned in the capacity of Medicaid proposal response SME for behavioral health and quality-management.
• Leveraged expertise as a consultant, collaborator, writer, and content manager.
• Coordinated effective project communication by masterfully navigating dual virtual machine environments, SharePoint sites and Outlook email feeds.
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• Collaborated with the Business Development Team and SMEs to strategize on RFP question approaches, defining and developing solutions that showcase organizational strengths.
• Simplifying and translating complex concepts into understandable, accessible information.
• Managed complex proposal content for continuity, completeness, and effective packaging of RFP responses.
• Authored compelling, well-structured content that differentiates from competitors and aligns with specific customer requirements.
• Ensured grammatical correctness, structural precision, organizational consistency, and material accuracy in content, while adhering to compliance standards.
• Communicated written and verbal content in a clear, simple, and effective manner for diverse audiences. TELECARE CORPORATION, INC., Alameda, CA (FTE Permanent) 2021 – 2023 Proposal Manager/Senior Writer (Remote)
• Worked in collaboration with the Director to create proposal management plans and winning work products.
• Developed multidisciplinary proposal responses for >$5 million RFPs for government and healthcare entities.
• Solicited and integrated feedback for Medicaid/Medi-Cal proposal content from subject matter experts.
• Provided guidance for interns, proposal team members and contractors facilitating successful submissions.
• Created the proposal team’s website tag line.
• Garnered $100 million in new and rebid contracts within the first year of tenure.
• Increased company’s win rate from 78.5% to 97.4% in FY21/22 with a personal win rate of 99%. BRIGHT FUTURES FAMILY COUNSELING CTR., Plano, TX (Contractor) 2019 – 2021 Business Development Consultant/Senior Writer (Remote)
• Collaborated with the Clinical Director in expanding operations.
• Supervised a clinical staff of ten Licensed Clinical Social workers and Licensed Professional Counselors.
• Facilitated subject matter expert meetings and incorporated feedback into proposal responses.
• Performed business development research, trend, and competitive analysis.
• Spearheaded community outreach and procurement of new projects.
• Developed marketing materials and strategic planning for company growth. TECHEAD STAFFING - CAPITAL ONE BANK, Plano, TX (Contractor) 2017 – 2019 Proposal Manager/Senior Writer (Remote)
• Interpreted and analyzed requests for proposals (RFPs) to determine feasibility and requirements.
• Managed, updated, and enhanced the content database for accurate and provocative responses.
• Initiated exceptionally persuasive and customized proposals.
• Oversaw the bid/no bid process and scheduled proposal team meetings.
• Coordinated and delegated proposal sections to the appropriate subject matter experts.
• Collaborated with various departments within the organization to procure collateral materials for responses. NEW DIRECTIONS (FORMERLY) E4 HEALTH, INC., Irving, TX (FTE Permanent) 2014 – 2016 Proposal Manager/Senior Writer (Remote)
• Evaluated RFPs, documented customer requirements, developed and edited proposal responses.
• Guaranteed compliance, timely proposal submission from 1st drafts through final submission.
• Managed and trained writing contractors and worked with the sales team to collaborate with E4 support colleagues producing high-quality deliverables.
• Authored and refined RFPs and executive summaries to reflect the prospect’s key priorities.
• Collaborated with sales and account executive team, subject matter experts, partners, and executive leadership to identify relevant sales and up sell opportunities.
• Developed a proposal library to create templates, presentation materials and branding graphics. HUMANA, Inc., Irving, TX (FTE Permanent) 2011 – 2014 EAP/Managed Behavioral Health Proposal Analyst (Remote)
• Directed activities for comprehensive RFPs/RFIs for varied business lines, e.g., Medicaid and county government.
• Conducted virtual strategy meeting calls with sales, underwriting, marketing, and production. Page 3 of 3
• Worked with the sales team acting as liaison for smooth communication and proposal response creation.
• Edited and reviewed database responses noting the key words necessary to streamline the search process.
• Facilitated commanding data to improve marketing materials.
• Managed complex EAP, health, and wellness RFPs for governmental, municipal, private, and public sectors.
• Ensured project deadlines were met and escalated timing and/or response conflicts for cohesiveness. PROJECT HOPE, INC., EARLY LEARNING CENTER, Harvey, Illinois 2008 – 2011 Director of Development and Planned Giving Project (Remote)
• Provided budgetary oversight working with account management personnel making practical recommendations for fiscal efficacy.
• Authored and developed process manuals and provided staff training.
• Identified database requirements by analyzing department requirements, and operations, evaluating existing systems and processes to enhance results.
• Acted as liaison between the CEO and the board directing fund-raising activities.
• Developed advertising materials, training and procedure manuals, efficacy reports.
• Produced reports and statistical projections increasing revenues meeting established metrics.
• Boosted proposal production on average 20% year over year. EARLY CAREER SYNOPSIS
FAMILY COUNSELING CENTER, PA Children’s Mental Health Behavioral Specialist YOUNGSTOWN PLAYHOUSE YOUTH THEATER, OH Director of Development/Grant Writer ERNST & YOUNG, IL Project Manager/Proposal Writer
LOYOLA UNIVERSITY MEDICAL CENTER, IL Department Manager, Anesthesiology TECHNOLOGY
Microsoft Office Suite Zoom Salesforce Loopio Qvidian Responsive Adobe Acrobat
SharePoint Teams Outlook Excel Word Power Point RECENT TRAININGS
Write Like a Boss: Advanced Business Writing Medicaid Community Supports (CS) Conflict Resolution & Mediation Medical Terminology How to Deal with Difficult People Artificial Intelligence (AI) in Proposal Development Trauma-Informed Care Enhanced Care Management (ECM) CMS Courses: Combating Medicare Parts C & D Fraud, Waste, & Abuse Medicare Fraud & Abuse Prevent, Detect and Report
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