Administrative Support Customer Service
Resume:
KEVIN ONSONGO NYAMONGO
**********@*****.***
SUMMARY
Dynamic, self-driven Individual with a Bachelor’s degree in Economics and Statistics and a proven track record of delivering exceptional results across administrative support, logistics coordination, and data analysis. With over three years of experience, I bring a blend of analytical precision, operational efficiency, and people-centred service delivery. Skilled in streamlining office processes, optimizing resource allocation, and enhancing client satisfaction through proactive communication and cross-functional collaboration. Adept at managing complex workflows under pressure, maintaining data integrity, and driving continuous improvement in performance and service excellence. Highly adaptable, critical thinker, tech-savvy, and motivated to contribute meaningfully to organizational success through strategic support and a solution-oriented mind set.
EXPERIENCE
Technical University of Mombasa
Mombasa, Kenya
Intern – Planning Department
1/06/2025 to date
Assist in preparation of the university strategic plan
assist in performance contracting
Monitoring and evaluation of the performance contract
Provide comprehensive administrative support, including managing emails, correspondence, and expense reports.
Monitor and maintain inventory of office
Develop and maintain Standard Operating Procedures (SOPs) for customer service operations.
Assist with customer inquiries, enhancing customer experience through timely resolutions.
Creek wave Logistics
Mombasa, Kenya
Administrative assistant/port clerk 10/1/2022 to 30/12/2024
Provide comprehensive administrative support, including managing emails, correspondence, and expense reports.
Monitor and maintain inventory of office and kitchen supplies to ensure smooth operations.
Ensure customer satisfaction by liaising with regulatory authorities for expedited shipment clearance and cargo release.
Assist in planning logistics for warehouses, transportation, and suppliers to meet business goals.
Handle escalated customer issues, offering timely resolutions and maintaining a positive, collaborative work environment.
Assist the Marketing team with telemarketing and customer service initiatives that support overall business objectives.
Develop and maintain Standard Operating Procedures (SOPs) for customer service operations.
Monitor customer service metrics, including response time, resolution time, and satisfaction scores.
Mitchell Cots
Mombasa, Kenya
Data Clerk 10/04/2020 to 08/07/2021
To ensure tally of cargo loaded/unloaded on vessel
Liaise with all regulatory authorities at the port to ensure expedited shipment clearance and release of inbound and outbound cargo.
Managed data collection and entry into systems, ensuring accuracy and completeness.
Supported customer satisfaction by collaborating effectively with team members.
Handled port logistics, ensuring smooth cargo clearance and delivery.
Assisted with customer inquiries, enhancing customer experience through timely resolutions.
SKILLS
Organizational Skills: Strong ability to manage agendas, schedules, and travel arrangements efficiently.
Communication & Interpersonal Skills: Excellent communicator capable of fostering positive relationships with stakeholders.
Technologically Literate: Proficient in Microsoft Office Suite and database management systems.
Warehouse & Inventory Control: Cargo tallying, item verification, filing, and storage systems
Procurement Coordination: Support in logistics planning, liaising with suppliers and authorities
Document Management: Systematic handling of shipping and customs records
Data Management: Proficient in Microsoft Office Suite, especially Excel for stock reporting
Customer & Team Relations: Strong interpersonal and communication skills
Problem-Solving & Critical thinker: Able to resolve issues independently while ensuring compliance.
EDUCATION
BACHELOR’S DEGREE
Laikipia University, Nyahururu
• Bachelor of Science in Economics and Statistics
REFEREES
Eric Mwangi Janet Nyaboke
Supervisor Border Customs Officer
Mitchel cots Kenya Revenue Authority
**********@*****.*** **********@*****.***
Evans Kirwa
Director
Creek wave Logistics
**************@*****.***
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