Real Estate Customer Service
Resume:
Jennifer P. Moses
Professional Summary
Dynamic and results-oriented business leader with over 20 years of experience in operational strategy, financial management, and business growth. Proven track record in optimizing processes, reducing operational costs, and driving sustainable growth for diverse business environments. Skilled in strategic decision-making and client relationship management to foster long-term success and profitability.
St. Mary’s Lady Tigers Golf team, 2017 – 2022, Head Coach, As Head Coach, they won 2 Regional Titles and 1 runner up as the Regionals. Golf is not just a game but a mental discipline. Coaching young golfers not only helps them improve their game but also teaches them valuable life skills such as patience, concentration, and perseverance. Work History
ABC Concepts- Salesperson
Shreveport / Natchitoches, Louisiana
05/2024- present
• Expanded client base by identifying and pursuing new business opportunities.
• Develop and maintained strong customer relationships, and drive repeat business and long term client partnerships. Complete Title Services – CEO / CFO / Closing Agent/ Abstractor Natchitoches, USA
07/2003 - 12/2023
Owned and managed Complete Title Services, building a thriving business with a large client base across the mortgage and real estate sectors. Focused on strategic growth by expanding services into title insurance, escrow management, and digital solutions, establishing a strong reputation for excellence and reliability. Demonstrated entrepreneurial leadership by driving operational efficiency and improving transaction processes, while ensuring consistent profitability through expert financial management, even in challenging market conditions. Cultivated long-term client relationships and developed a high-performing team, contributing to the company's sustained success. Successfully navigated regulatory changes and industry shifts, positioning Complete Title Services as a leader in the region's real estate industry.
***********@*****.***
Natchitoches, LA 71457
Jennifer P. Moses Profile
Skills
• Customer Relations
• Small business operations
• Strategic Financial Planning
• Data-Driven Decision Making
• Change Management
• Regulatory Compliance
• Cash flow optimization
• Operational Optimization
• Business Development & Expansion
• Client Relationship Development
Education
Northwestern State University
Bachelor of Science:
Business Administration
Certifications
Notary Public for the State of Louisiana,
expires at death
JM
• Spearheaded business growth by analyzing market trends and implementing innovative customer service strategies, resulting in increase in repeat business and client referrals. Developed comprehensive financial strategies, optimizing cost management and increasing overall profitability.
• Implemented digital transformation initiatives to streamline title services, reducing processing times by 30% and enhancing customer satisfaction.
• Created and executed long-term business plans, positioning Complete Title Services as a market leader in the Natchitoches area, fostering sustainable revenue growth despite challenging market conditions.
• Collaborated and led a high-performance team, promoting professional development and creating an environment of accountability, resulting in improved client satisfaction and operational efficiency.
• Managed Client Portfolio: Built and maintained a client base active clients, providing real estate title services for individual buyers, sellers, mortgage brokers, and large financial institutions. Developed strong partnerships that resulted in repeat business and client referrals.
• End-to-End Mortgage Support: Provided cradle-to-grave management of real estate transactions, including abstracting subject properties, clearing titles, coordinating with mortgage lenders, and preparing all necessary documentation for seamless real estate closings.
• Industry Expertise Across the Mortgage Sector: Gained a 360- degree understanding of the mortgage industry, working closely with a range of stakeholders, including real estate agents, buyers, sellers, title insurance companies, and legal professionals. This comprehensive industry experience allowed me to anticipate challenges and proactively address client needs.
• Client-Centered Approach: Cultivated long-lasting relationships by offering personalized service to each client. Known for exceptional customer service and problem-solving, which contributed to a successful client retention rate. Regularly received referrals from satisfied clients and industry partners, contributing to sustained business growth.
• Financial Management & P&L Accountability: Handled all financial aspects of the business, from budget planning and cost control to profit & loss accountability, ensuring the company remained financially stable even during fluctuating real estate markets
Harrah's Entertainment - Accounting Supervisor / Staff Accountant Shreveport, USA
10/1996 - 03/2003
As a key member of the financial team at Harrah’s Entertainment, I demonstrated leadership and financial expertise in managing accounting operations, driving process improvements, and contributing to strategic decision-making at a high level within a dynamic entertainment and gaming environment.
• Financial Leadership & Month-End Reporting: Led the month- end close process for multiple departments, overseeing the preparation, reconciliation, and consolidation of general ledger accounts. Improved the month-end closing process, reducing completion time while maintaining accuracy and transparency. Collaborated with department heads and upper management to review financial performance and provide actionable insights to drive business growth and operational efficiency.
• Budgeting & Forecasting: Played an integral role in the annual budgeting process for all departments, working closely with department managers to create and monitor budgets that supported strategic objectives. Assisted in the preparation of financial forecasts and variance analysis, enabling leadership to make informed financial decisions. This proactive budget management helped control costs, resulting in improved departmental budget adherence and cost savings.
• Cross-Functional Collaboration: Fostered strong relationships across multiple departments, including operations, gaming, and hospitality, to ensure seamless integration of financial processes. Actively contributed to cross-functional initiatives aimed at improving operational efficiency, streamlining workflows, and supporting business objectives.
• Audit & Compliance Contributions: Worked closely with external auditors to ensure the timely and accurate completion of annual financial audits. Identified and addressed audit inquiries promptly, contributing to clean audit reports. Spearheaded efforts to enhance internal audit readiness by implementing best practices and tightening financial controls
• Process Improvement Initiatives: Proactively identified inefficiencies in accounting procedures and implemented solutions to streamline processes and enhance financial reporting accuracy. Led initiatives that reduced reconciliation errors, improved reporting timelines, and enhanced overall financial data integrity. These efforts resulted in a more organized and responsive accounting department.
• Cost Management & Expense Reduction: Played a critical role in identifying cost-saving opportunities within the accounting department and broader business units. Collaborated with management to develop strategies that reduced operating costs without sacrificing service quality, contributing to the overall profitability of the business.
• Data-Driven Decision Making: Utilized financial software and reporting tools to analyze key performance indicators and provide management with data-driven insights that informed strategic decisions. These insights helped the business navigate fluctuations in the gaming and hospitality markets, contributing to long-term financial stability.
• Client & Vendor Relationship Management: Ensured accuracy and timeliness in managing vendor payments, payroll processing, and customer accounts. Established strong working relationships with key vendors and service providers to ensure smooth financial operations and resolve discrepancies effectively.
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