Customer Service Sales Associate

Kathryn Bothwell

**** ******* *** ** *******, KY 41018 859-***-****

*************@*****.***

Objective

I have an Associates in Applied Science with a Criminal Justice Core certificate. I have a background in customer service and cash handling. I have experience working in an office setting, responsibilities included; organizational skills, appointment setting, phone interactions, email correspondence, data input, customer service, accessing customer records, and many others. Work History

Cengage Learning Group Independence, KY

Warehouse Merchandise Associate

July 2023 to Current

Responsibilities

Using scanner to process package, Label boxes or packages correctly, Use computer software to make labels to correctly label products or package properly, Read work orders to know quantity of product and packaging expected by customer

Shift Lead: Brittani Hail

Phone: 859-***-****

H and R Block Erlanger, KY

Senior Tax Analyst

October 2021 to June 2023

Responsibilities

Customer Service. Conduct face-to-face tax interviews with clients. Prepare complete and accurate tax returns. Offer additional products and services. Provide IRS audit support. Answer phones, respond to customer inquiries, and assist customers. Schedule appointments, make follow phone calls if needed, greet customers, input customer information into software. Meet or exceed store and individual goals for revenue, percentage of certain criterias.

Supervisor: Tammy Wilson

Kathryn Bothwell

10310 Memory Lane, Florence, KY 41042 859-***-**** *************@*****.***

Phone: 859-***-****

Dollar General Florence, KY

Shift Lead/Lead Sales Associate

October 2021 to January 2022

Responsibilities

Assist customers in locating and purchasing merchandise, operating a cash register, stocking and recovering merchandise, cleaning the store, and perform the duties of a Sales Associate and act in a lead capacity in the absence of the Store Manager or Assistant Store Manager. Provide superior customer service leadership; greet and assist customers. Operate the cash register and scanner. Receive, open and unpack boxes, cartons and totes of merchandise; stock merchandise, restock and rotate merchandise on shelves, and build merchandise displays. Countdown tills to opening balance, count safe to make sure store count is accurate.

Supervisor: Mark

Phone: 859-***-****

HMS Host Erlanger, KY

Station Attendant

May 2018 to March 2020

Responsibilities

Provide Customer Service. Run register using Micros system. Take food orders. Make food orders using proper food safety regulations. Prep food. Make orders for product inventory. Arrange stock and products following proper food safety and storage regulations. Receive orders from the warehouse. Supervisor: Bonnie Moore

Phone: 859-***-****

Michael's Newport, KY

Sales Associate

April 2017 to May 2018

2

Kathryn Bothwell

10310 Memory Lane, Florence, KY 41042 859-***-**** *************@*****.***

Responsibilities

Run register using Kronos system. Provide Customer Service. Greet customers. Inspect merchandise. Answer customer or public inquiries. Arrange merchandise display. Sell merchandise. Use RF Scanners to check product availability and price. Use walkie-talkies to communicate with coworkers and management.

Supervisor: Nicole Andreyko

Phone: 859-***-****

Snooty Fox Erlanger, KY

Retail Salesperson

April 2013 to June 2015

Responsibilities

Provide Customer Service. Answer customer or public inquiries. Arrange merchandise display. Greet customers. Inspect merchandise. Provide Customer Service. Answer customer or public inquiries. Arrange merchandise display. Sell merchandise.

Supervisor: Taylor Speigel

Phone: 859-***-****

Frisch's Ft. Wright, KY

Food Server

October 2012 to January 2013

Responsibilities

Take orders from patrons. Provide customer service. Serve food or beverages to patrons. Prepare checks. Present menus to patrons and answer questions about menu items. Supervisor: Mike

Phone: 859-***-****

Family Dollar Newport, KY

3

Kathryn Bothwell

10310 Memory Lane, Florence, KY 41042 859-***-**** *************@*****.***

Cashier

July 2006 to January 2007

Responsibilities

Receive payment by cash, check, credit card. Issue receipts, refunds, credits. Greet customers. Resolve customer complaints. Answer customers' questions. Provide customer service. Purple People Bridge Climb Newport, KY

Cashier

May 2006 to November 2006

Responsibilities

Receive payment by cash, check, credit card. Issue receipts, refunds, credits. Greet customers. Resolve customer complaints. Answer customers' questions. Provide customer service. Print photos Education

Northern Kentucky University Highland Heights, KY Criminal Justice — Paused

Gateway Community and Technical College Covington, KY Criminal Justice — Graduated

Newport Alternate High School Newport, KY

GED Study — Graduated

Newport Central Catholic Newport, KY

Basic Studies — Transferred

References

Taylor Speigel 859-***-****

4

Kathryn Bothwell

10310 Memory Lane, Florence, KY 41042 859-***-**** *************@*****.***

Occupational Reference

Brittani Hail 859-***-****

Personal/Occupational Reference

Languages

Small Amount of American Sign Language

Computer Skills

Computer Programming, Microsoft Office Training

Licenses and Certificates

Criminal Justice Core Certificate

5

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