Customer Service Data Entry

Malinda L. **********************@*****.*** - 773-***-****

Motivated, personable medical professional with medical college courses and a successful track record of being a dual Medical Assistant/Phlebotomist, Laboratory Processor, Laboratory Clinical Customer Service Specialist and Data Entry. Talent for quickly mastering procedures, technology and adapting to different work environments. Diplomatic and tactful with professionals and non- professionals at all levels with front office administrative capabilities and clinical/laboratory expertise. Accustomed to handling sensitive, confidential records. Demonstrated history of producing accurate, timely reports meeting stringent HIPAA laws guidelines. Flexible and versatile - able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline- driven environments. Excellent team-building skills. WORK EXPERIENCE

LABCORP - LABORATORY CORPORATION OF AMERICA

CSSR / INBOUND CUSTOMER SERVICE SPECIALIST

REMOTE: WORK FROM HOME

Provide accurate/efficient customer service to hospitals, physician offices, hospital staff, patients & internal customers. Resolve routine customer requests with products/services via inbound or the internet in a professional manner. Perform support for medical record management, technical calls, routine pickups, appointments, add on testing, test pricing and a variety of clinical laboratory support for inbound customer service. HOSPITAL SPECIMEN PROCESSOR SPECIALIST

ON SITE: METHODIST SOUTH LAKE HOSPITAL – MERRILLVILLE, IN) 2015 to 2022 Process various specimens for lab testing, aliquot samples for serum/plasma transfer, process urine, etc. Process various lab tests ordering through data entry and reporting, entering the appropriate information for tests. Provide clinical research, test codes, miscellaneous tests/send out tests, pricing, results, and a liaison for LabCorp.

Transport various specimens to Itasca, IL branch for tests, using appropriate shipping and packaging protocols. CONFIDENTIAL CARE (MUNSTER, IN)

MEDICAL ASSISTANT / SPECIMEN PROCESSOR (QUEST DIAGNOSTICS) - 2014 to 2015 Perform various medical office basics (scheduling, supplies inventory, etc.) along with helping with group therapy. Perform blood chemistry & lipid testing for drug monitoring patients on the Piccolo & Qualigen fastpack Analyzers. Perform body measurements, blood draws, injections, urinalysis, along with various other duties. Process urine and oral fluid specimens for various toxicology testing, sort, label and package for FedEx shipment. KELLY SERVICES - CONFIDENTIAL CARE (MUNSTER, IN)

SPECIMEN PROCESSOR/DATA ENTRY (QUEST DIAGNOSTICS) - 10/2014 to 12/2014 (INDEP. CONTRACT) Process urine & oral fluid specimens for various toxicology testing, sort, label & package urine for UPS shipment. Enter lab orders into PCLS Lab database for specified toxicology tests for various drug confirmations. Input patient's insurance information and input appropriate Dx / ICD 9/10 codes for tests/billing purposes. EDUCATION

Diploma - Certified Medical Assistant/Phlebotomist ILLINOIS SCHOOL OF HEALTH CAREERS - Chicago, IL - 1996 to 1998 Diploma - High School

BENJAMIN E. MAYES HIGH SCHOOL - Chicago, IL - 1995 ADDITIONAL INFORMATION / SKILLS SUMMARY

Hospital / Laboratory Specimen Processor Specialist Data Entry / Keyer

Medical Records/Release / HIPAA

Medical Assistant / Phlebotomy

Scanning / Uploading & Downloading Files

EPIC

Computer / Microsoft Office

Centrifuge Tube / Specimen Aliquoting

Clinical Measurements / Patient Triaging / EKG

Customer Service Specialist

Scheduling

Medical Office Inventory

Laboratory Technical

Office Administrative / Front Office Operation Skills Instrument Autoclave / Sterilization

CPT / ICD 9/10

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