Service Support Rio Tinto

C H I L E S H E P A T R I C K S I M F U K W E

Kitwe, Copperbelt (260-********* ***********@*****.*** www.linkedin.com/in/chileshe-mulwanda-simfukwe-a0497211a Experienced Stores man and Parts Sales Service Support with over 6 years of experience in the Mining, Manufacturing, and Construction industries. Proven ability to support sales operations, manage administrative tasks, and collaborate with cross-functional teams. Skilled in customer relationship management, order processing, inventory coordination, and delivering timely solutions. Strong analytical skills, attention to detail, and a results- driven approach contribute to organizational success and customer satisfaction. S K I L L S A N D A C C O M P L I S H M E N T S

• ERP Systems Proficiency: Skilled in Microsoft Dynamics 365, SAP, and Pronto Xi, with experience in Microsoft Dynamics AX for effective parts management and sales tracking.

• Warehouse Management: Expertise in managing inventory and optimizing warehouse operations to improve efficiency and reduce costs.

• Project Management: Successfully participated in all phases of the AVANTECH Project, contributing to the administration of six new office spaces and a storeroom, including the assembly of 14 DT EH1700 projects and six Excavator projects.

• Customer Relationship Management: Enhanced customer satisfaction by improving response time to inquiries by 30%, effectively tracking reservations and overseeing parts transfer and ordering processes.

• Achieved monthly sales targets by implementing new tracking methods for customer reservations during the transition from Pronto to SAP.

• Provided comprehensive support to the sales team, including calendar management, travel arrangements, and client correspondence, ensuring smooth operations.

• Product Issue Resolution: Successfully resolved product issues through consumer testing, demonstrating a commitment to quality and customer satisfaction.

W O R K E X P E R I E N C E

After-Sales Service Support HITACHI, Lumwana

(06/2017) – Present

• Coordinated parts and component transfers between HITACHI sites in Zambia, South Africa and the DRC, ensuring timely delivery and optimal inventory levels.

• Maintained and updated CRM systems, accurately recording sales data, customer interactions, and orders to ensure up-to-date client records and streamlined sales reporting.

• Processed parts orders and quotations, supporting the sales team by preparing accurate pricing, product availability reports, and service agreements to meet customer needs.

• Assisted in inventory management by monitoring stock levels, tracking parts usage, and initiating purchase orders to prevent stock out and ensure continuous availability of key components.

• Collaborated with suppliers to manage procurement of parts, ensuring on-time delivery and negotiating better lead times to enhance supply chain efficiency.

• Developed and maintained strong customer relationships, serving as a key point of contact to address parts inquiries, resolve issues, and ensure customer satisfaction.

• Conducted parts forecasting and analysis, using historical sales data and market trends to provide accurate demand planning and optimize parts inventory levels.

• Supported sales engineers by providing technical product information, assisting in the selection of appropriate parts, and ensuring accurate pricing and availability for customer orders.

• Tracked and processed warranty claims and returns, coordinating with the quality control team to ensure timely resolution and improved customer experience.

• Ensured compliance with health, safety, and regulatory standards related to parts handling, storage, and distribution, consistently meeting mine and industry requirements.

• Generated and analyzed sales reports, using data from CRM and ERP systems (SAP, Microsoft Dynamics 365) to assist management in performance reviews and future sales planning.

• Led parts-related projects, improving internal processes and delivery times by implementing enhanced tracking methods and cross-departmental collaboration.

• Participated in cross-functional communication with sales, distribution, and production teams to ensure the timely and accurate fulfillment of parts orders and minimize delays.

• Supported inventory audits and reconciliations, helping maintain accurate stock records and preventing discrepancies between physical inventory and system data. OPERATIONS/HOUSING OFFICER BARRICK-LMC, Lumwana

(01/2015) – (06/2017)

• Prepared and managed lease agreements, implementing a tracking system that increased occupancy rates from 65% to 80% within six months, ultimately achieving 95% occupancy before departure.

• Conducted regular inspections to ensure property standards, preparing weekly management reports on property conditions. Maintained office supply inventories and adhered to budgeting practices.

• Provided advice and assistance to clients regarding housing options, addressing questions and concerns to enhance customer satisfaction.

• Compiled and analyzed reports on product performance and statistics to inform management decisions, demonstrating strong analytical skills relevant to sales performance.

• Met with clients to clarify policies and procedures, ensuring clear communication and understanding of services offered.

• Contract Preparation: Calculated rental amounts and prepared leases, demonstrating attention to detail and accuracy in documentation.

• Conducted inspections to identify safety issues and necessary repairs, ensuring compliance with standards and enhancing overall service quality.

• Maintained a database of housing resources and management companies, showcasing strong organizational skills and data management expertise.

• Reviewed documentation and input data into systems for eligibility processes, certifications, and transitions, demonstrating proficiency in administrative tasks.

• Managed housing plans for over 460 clients, ensuring timely transitions and effective utilization of resources.

• Developed programs tailored to participant needs and conducted workshops to educate the community on available services, highlighting skills in program management and outreach. DEGREE Lusaka

E D U C A T I O N

DEGREE BACHELOR OF BUSINESS ADMINISTRATION

Graduation Year (2028)

DEGREE Lusaka

E D U C A T I O N

DIPLOMA DIPLOMA IN PUBLIC ADMINISTRATION

Graduation Year (2014)

WAREHOUSE MANAGEMENT

Graduation Year (2020)

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