Scrum Master Business Analyst

DREW L. CANNON

Atlanta, GA ****@*****************.*** 754-***-****

AGILE STRATEGIST AGILE DELIVERY LEADER

Cross-functional Product Leader with 10+ years of experience bridging customer needs with scalable enterprise solutions. Demonstrated success delivering modern software products in Agile environments (Scrum, SAFe, Kanban). Strong focus on product strategy, stakeholder collaboration, and customer-centric innovation. Expertise in user research, backlog prioritization, and continuous deployment frameworks. CORE COMPETENCIES

Agile Coaching • Scrum/Kanban/SAFe • Sprint Planning & Facilitation • Agile Metrics & Dashboards • Stakeholder Engagement • OKRs • Product Backlog Management • Risk & Dependency Resolution • Product Strategy • Release Planning Tools: Jira, Confluence, MS Office Suite, ServiceNow, TFS, Rational Suite PROFESSIONAL EXPERIENCE

Boston Consulting Group (BCG) — Senior Scrum Lead

Dec 2022 – Present

• Translated enterprise goals into Agile product strategies; aligned OKRs with product roadmaps and delivery timelines.

• Prioritized and delivered ServiceNow platform features aligned with user needs; improved request fulfillment speed by 30%.

• Conducted ongoing backlog refinement and MVP scoping, ensuring rapid, high-value releases.

• Collaborated with engineering and UX teams in planning, reviews, retrospectives, and stakeholder demos to ensure cross-functional alignment.

• Implemented Agile KPIs and dashboards, enhancing executive visibility and data-driven product decisions.

Verizon — Senior Agile Coach

Oct 2021 – Dec 2022

• Partnered with business leaders and product managers to embed Agile product practices across 20+ software teams.

• Partnered with executives to align delivery goals with agile principles, accelerating adoption across business units.

• Facilitated workshops on backlog creation, hypothesis testing, and iterative delivery, driving a 40% rise in product launch cadence.

CareFirst BlueCross BlueShield — Product Owner

Mar 2019 – Sept 2021

• Owned and prioritized product backlog for digital member platform; improved user satisfaction metrics by 15%.

• Defined epics and user stories from customer research and business needs; aligned with MVP goals for iterative releases.

• Collaborated with Finance on business case development and ROI modeling for new features.

• Conducted competitive analysis to position platform features against industry trends. Accenture Federal Services (USCIS) — Scrum Master / Agile Coach Dec 2018 – Feb 2019

• Enabled backlog and roadmap planning sessions that increased feature delivery throughput by 20%.

• Acted as a conduit between product managers, stakeholders, and developers, ensuring product vision was clearly articulated.

Digital Management Inc. (NASA) — Scrum Master / Business Analyst Oct 2016 – Dec 2018

• Gathered end-user feedback to define requirements and acceptance criteria; led teams in agile ceremonies.

• Reduced delivery rework through clear prioritization of user stories and refinement of value hypotheses.

Leidos (HRSA) — Scrum Master / Business Analyst

Jan 2014 – Sept 2016

• Used metrics to drive backlog grooming and prioritization; reduced production defects by 25%.

• Promoted customer-centric improvements via direct stakeholder interviews and user story mapping.

EDUCATION & CERTIFICATIONS

MBA, Finance – Florida A&M University

BS, Finance – Florida A&M University

Certified Scrum Master (CSM) – Scrum Alliance

Certified Scrum Product Owner (CSPO) – Scrum Alliance SAFe 4 Program Consultant (SPC) – Scaled Agile

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