Patricia J. Phillips (Tricia)
813-***-**** -- ********.************@*****.*** -- Ruston, Louisiana
Strong Communication and Computer Skills Friendly and Empathetic
Part-Time Sales Associate --TJ Maxx, Ruston, LA
oWarmly greet customers and discern their shopping needs. As a cashier, offer the Rewards Credit Card and carefully continue the check out while thanking them and asking them to return in the future
Installed Sales Associate – Lowe’s Companies (Remote)
oUtilize advanced software methods to build quotes and consult with customers to achieve
their project goals. Refine and adjust quotes leading to the successful sale and completion of
customers’ vision for each installation. Commended for friendly telephone manners.
Kitchen and Bath Designer/Sales Specialist -- Lowe’s Home Improvement
Clearwater, FL -- 2024 to 2025
oDrawing upon previous home renovation experiences, successfully guided clients through
the entire kitchen and bath design process, ensuring their vision comes to life with precision
and creativity. Developed proficiency in kitchen design software (2020 Design Live.)
oBuilt strong relationships with customers and contractors while exceeding sales goals.
oEmployed consultative sales techniques to understand the scope of client projects and to
recommend the best products and services, often finding creative solutions for complex
project needs.
Mortgage Lead Generator – Clearwater, FL 2005 to 2023
oDeveloped and operated an online mortgage lead generation business requiring confidentiality,
strong people skills and knowledge of various software programs.
oCollaborated closely with both borrowers and lenders to facilitate successful loan closings.
oIncreased sales year after year while developing trusted lender relationships.
Freelance Print Journalist—Clearwater, FL and Savannah, GA 1996 to 2023
oConsidered a “work horse” by Savannah Morning News, Creative Loafing,
Albany Times Union, Atlanta Journal Constitution for well-researched, compelling stories.
Education and Recognition
oArmstrong Atlantic State University-- 1996 to 1999 Savannah, GA 4.0 GPA Journalism and Liberal Arts
oWon two English department essay contests. Published widely in local magazines and newspapers.
oHistoric building renovation and restoration in Upstate NY – Received Preservation Award