TERRY HILLGER
Haslet, TX *****
940-***-**** *********@*****.***
https://www.linkedin.com/in/terry-hillger/
IT SPECIALIST
SYSTEM ADMINISTRATION * INFORMATION SECURITY * SOLUTIONS MANAGEMENT Accomplished Information Technology professional and honorably discharged U.S. Air Force veteran exceeding 10+ years’ experience leading diverse teams in delivering actionable insight for converting complex technical challenges into scalable solutions, driving business integrity and accountability. Adept in the application of policies and procedures associated with Department of Defense (DoD) information systems, database management, and developing high-performance teams through cross-functional collaboration and continuous improvement – delivering high-quality customer relationship management and service delivery critical to meeting defined business objectives. ACTIVE SECRET CLEARANCE
AREAS OF EXPERTISE
* Operational Leadership
* Interpersonal Communication
* Troubleshooting
* Records Management
* Data Analysis
* Project Management
* Regulatory Compliance
* Personnel Management
* Stakeholder Relations
TECHNOLOGY SKILLS
Operating Systems: Windows 10/11, MacOS
Protocols: TCP/IP, DNS, VPN
Storage: NAS, Cloud (One Drive, Google Drive, Dropbox) Tools: Active Directory, Remote Desktop, Ticketing Systems PROFESSIONAL EXPERIENCE
Middle Information Assurance Engineer (Remote) 02/2023 – 03/2025 Technology, Automation & Management, Inc., Fairfax, VA
* Registered new 478 VPN/ NIPR/Point 2-point Circuits according to DOD guidelines ensuring 100% connectivity
* Conducted in-depth technical reviews of Certification & Accreditation (C&A) documentation from DIACAP and RMF accreditation program ensured access to 9.5 million beneficiaries for 700+ hospitals and clinics.
* Provided security consulting services to other network engineers and customers
* Participated in client meetings and conference calls; gather client requirements; help identify and qualify opportunities from a technical perspective; gather information on client’s environment; whiteboard/scope potential solutions; and recommend technical solutions.
* Collected critical network information from 150+ clients, compiling site surveys and system evaluations for developing get-well plans, ensuring continued network connectivity with 100% information security within DoD specifications. Federal Communications Facilitator (Remote) 11/2021 – 08/2022 GBK Consulting, San Antonio, TX
* Advised Medical Affairs and Clinical Operations, implementing communications and productivity best-practices within Defense Health Agency (DHA) Surgery Clinical Management Team (SCMT).
* Tracked and provided status updates on federal working-group deliverables/due-outs with-in < 48 hours.
* Led meeting coordination and administrative support to include composition of official, reported Meeting Minutes, technology utilization, presentation/briefing support, graphics development.
* Leveraged opportunities for standardization and identify areas of critical risk in the administrative and communicative integrity of the SCMT at hand.
* Managed specialty groups that include: Anesthesia Services Committee, High Level Disinfection (HLD) & Sterilization Committee, Metabolic & Bariatric Surgery (MBS) Committee, DHA Robotic Surgery Steering Committee, OR Optimization Strategic Team, Surgical Quality and Safety Committee. TERRY HILLGER Résumé / Page 2
Director – Network Infrastructure 08/2002 – 11/2021 U.S. Air Force, Various Locations
* Led and mentored 40+ Health Service Managers including development of three Airmen for career advancement.
* Provided strategic SME sustainment planning guidance, driving deployment of $45M+ in LAN/WLAN upgrades among 44+ nationwide installations, maximizing technical reach back support service efficiency by 82%.
* Served as Contracting Officer Representative for 26+ staff, two contracts, and $60M+ in solicitation.
* Assisted in a surveillance role for a $4M+ medical services contract with zero patient care interruptions.
* Managed comprehensive medical services for 950+ joint service members and three SCOs in Saudi Arabia.
* Drove coordination of $4M+ in medical services contracts, pharmacy budgets, and vet supply budgets.
* Oversaw $119K+ network infrastructure updates to bolster efficiency with zero delays.
* Ensured $4M+ in medical service contracts with resolution of 9 months of backlogs with 100% accuracy.
* Served as liaison and first point of contact between the IM Office and Executive management including providing technical support to 96+ staff and instructors.
* Developed and enforced comprehensive policies and protocols ensuring compliance with Department of Defense standards.
* Expedited execution of 600+ work orders with 99% uptime and a safeguarding of a $1.5M+ IT system.
* Drove comprehensive resolution of 342 traveler payment issues and delinquencies including $390K+ in disbursements.
* Directed $1.5M+ in IT networks including 99% uptime enabling 99 courses and 70K+ trained.
* Conducted computer infrastructure and network training including support of a 128-acre medical training site.
* Managed and monitored 90+ endpoints in 6 buildings with execution of 90+ network trouble tickets and 100% client satisfaction.
* Directed all facility operations for a 16-bldg site valued at $30M+ including work orders resulting in zero training deficiencies.
* Managed 7 Systems Operations including all help desk personnel, coordination of work orders, 50 buildings, and 475 staff.
* Tracked and maintained 3.3K+ microcomputer systems ensuring computer access for 93 medical courses servicing 14K+ trainees.
* Held direct responsibility for technical maintenance and deployment of the 882d Training Group’s Integrated Training Environment consisting of 5.5K+ systems.
EDUCATION
Bachelor of Science – Technical Management DeVry Institute, Chicago, IL Associate of Science – Healthcare Management Community College of the Air Force, Montgomery, AL CompTIA A+ - Certified U.S. Air Force, Wichita Falls, TX CompTIA Security+ - Certified U.S. Air Force, Wichita Falls, TX Level II Information Assurance Technician Department of Defense, Wichita Falls, TX