Property Manager Executive Assistant
Resume:
Nicole Crosby
Royal Oaks, CA
***********@*****.*** 714-***-****
**MANAGEMENT / CUSTOMER SERVICE PROFESSIONAL**
Creative and analytical problem-solver with a strong attention to detail and the ability to manage complex tasks in fast-paced environments. Self-motivated with exceptional organization, communication, and leadership skills. Proven ability to work independently and collaboratively across all organizational levels. Experienced with MS Office Suite, MS Excel, MS Word, and POS systems.
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### **EXPERIENCE**
**DDCM Inc.** – Laguna Hills, CA
**Executive Assistant**
2018 – 2023
- Reported to and closely collaborated with the CEO to develop and execute operational strategies across the company.
- Installed and customized new accounting software with IT consultants, improving financial tracking and reporting systems.
- Coordinated building maintenance, major repairs, and remodeling projects to ensure smooth operations.
- Managed rental property operations including lease agreements, tenant relations, and collection of rental fees.
- Analyzed project costs and development feasibility in collaboration with the Real Estate Division.
**Lashes on Broadway** – Aliso Viejo, CA
**Executive Assistant / Operations Manager**
2016 – 2017
- Managed operations for a busy beauty salon, overseeing 18 employees, including scheduling, training, and conflict resolution.
- Controlled product inventory, monitored stock levels, and ensured timely ordering and distribution.
- Led employee training programs, fostering effective communication through calls, emails, training sessions, and one-on-one coaching.
- Acted as liaison between employees and clients, resolving customer service issues and improving client satisfaction.
- Handled salon finances including booth leasing, bookkeeping, and accounting. Managed social media platforms and other online presence.
**Uwheels** – Irvine, CA
**Executive Assistant to CEO**
October 2015 – 2018
- Supported the CEO by preparing correspondence, presentations, and managing databases.
- Coordinated executive schedules, travel arrangements, meetings, and event planning.
- Managed incoming communications, responded to inquiries, and liaised between internal teams and external clients.
- Conducted research and prepared reports, while tracking project milestones and progress.
- Supervised and mentored junior staff, optimizing work processes and improving team performance.
**US Reference Lab** – Irvine, CA
**Account Executive**
March 2015 – October 2015
- Developed and nurtured client relationships, achieving sales targets through cold calling, networking, and customer outreach.
- Represented the company at trade exhibitions and client meetings, effectively negotiating prices, terms, and agreements.
- Managed orders, tracked inventory, and worked with suppliers to ensure timely delivery of products.
- Created detailed proposals for clients, tailoring solutions based on specific needs and requirements.
**RE/MAX Grand Central** – Tarzana, CA
**Front Desk Service Coordinator**
September 2013 – February 2015
- Managed daily office operations, including scheduling, office maintenance, and vendor coordination.
- Provided support for marketing activities, including proposal creation and processing, as well as coordination of agent meetings and training.
- Acted as a key liaison for agents, managing communications, technology issues, and client requests.
- Coordinated office events and assisted in managing office supplies and resources.
**Coldwell Banker Previews** – Laguna Beach, CA
**Receptionist**
October 2012 – February 2013
- Oversaw office operations, including mail distribution, greeting clients, and maintaining office schedules.
- Supported the marketing department with property previews and communications.
- Managed office supplies and assisted in the day-to-day needs of agents.
**Alternative Media Marketing** – Anaheim, CA
**Assistant to Director**
December 2010 – February 2012
- Provided direct administrative support to the Director, managing client relations and resolving customer complaints.
- Processed payroll, commissions, and bonuses, while also handling inventory, data entry, and shipping/receiving duties.
- Assisted in preparing presentations and managing client files.
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### **EDUCATION**
**Santiago Canyon College** – Current
**Van Nuys Senior High School** – Spring 2010
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### **ACHIEVEMENTS**
- Varsity Softball Captain, Travel Team
- Advanced Placement Coursework
- Political Telephone Banking
- Volunteer Service with Local Church
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### **References**
Available upon request.
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