Customer Service Call Center

NYREE D WATSON

*** **** **, *********, ** ***** H: 404-***-**** *******@*********.***

Summary

Successful sales and customer service professional with 16+ years in a Fortune 500 company. Worked to increase sales productivity of sales representatives while maintain a high level of customer service. Maximize bottom-line performance through product knowledge, staff management, and follow up of problem areas.

Highlights

Service solutions expert Conflict resolution proficiency Call center management experience Strong problem-solving ability Conflict resolution proficiency Negotiation competency

Devoted to data integrity Telecommunications knowledge

Accomplishments

Exceeded corporate target for customer satisfaction for 6 months in a row. Promoted to Sales Coach Manager in 2013. Awarded “Pinnacle” for exceeding sales quotas as representative. Awarded “Simply the Best” multiple times for highest monthly quota as Sales Coach Manager.

Experience

Express Claims Associate Dec 2023- current

Statefarm Insurance – Atlanta, GA.

Receive Inbound calls for new accident claims while taking on the role of managing the auto

claim the moment the claim is called in until they are settled

Sales Coach Manager Sep 2013 to Dec 2023

AT&T Conyers, GA

Successfully managed the activities of 16 team members. Improved service quality and increased sales by developing a strong knowledge of company's products and services. Provided detailed weekly and monthly departmental reports and updates to senior management. Addressed negative customer feedback immediately. Provided a high level of product and leadership support to representatives and clients. Effectively communicated with team members to maintain clearly defined expectations.

Team Lead Sept 2004 to Aug 2013

AT&T Conyers, GA

Generated and distributed daily reports and order acknowledgments to appropriate personnel. Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the customer service department. Developed rapport with the customer base by handling difficult issues with professionalism. Resolved customer questions, issues and complaints.

Education

High School

South Atlanta Atlanta, Ga. Class of 1995

Contact this candidate