Customer Service Success Manager
Resume:
Haley Harper
Douglasville, Georgia *****
*******************@*****.***
Summary
Energetic, dedicated professional with over 12 years of customer service, training, and diverse industry experience.
Experience
APRIL 2024 - MAY 2025
CALM & CLARITY CLEANING COMPANY, Carrollton, GA - FOUNDER
● Established brand and marketing materials
● Obtained over 30 commercial and residential clients
● Used Eco-friendly cleaning products to create fresh spaces
● Managed inventory needs
● Managed one employee
JANUARY 2024 - JUNE 2024
SIEMENS COMPANY, Remote - SALES CONSULTANT
● Partnered with leadership, Sales, and Implementation to create internal and external Sales materials
● Decreased the time between prospecting and closing the deal
● Improved communication between Sales and Implementation
● Created Sales demo decks, New Client Onboarding materials, and updated the internal Learning Management System
NOVEMBER 2019 - JANUARY 2025
PROGRESS LEARNING, Atlanta, Georgia - CORPORATE TRAINER, CUSTOMER SUCCESS MANAGER, TRAINING MANAGER
● Trained over 5,000 educators across the United States
● Implemented educational software in over 60 school districts
● Retained over 97% of clients during renewal time
● Brought in over 1.2 million dollars in Sales
● Trained all new hires. Including: Sales Representatives, Customer Support Specialists, and Technical Support Specialists
● Created customer and employee facing training guides and videos Additional Experience
● Sunbrooke Daycare Teacher 2014-2015
2
● CVS Pharmacy Cashier 2013-2014
● Walmart Cashier 2010-2013
● Yoga Teacher 2023-2025
Education
AUGUST 2011 - DECEMBER 2016
UNIVERSITY OF WEST GEORGIA, CARROLLTON, GA - Bachelors in History Certifications
● Registered Yoga Teacher
● CPR
● LEARNING ADMINISTRATOR CERTIFICATE
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