Customer Service
Resume:
Rodney Ridley
Customer Service Professional
Washington, DC 20017, Washington, US, 20017
*******@*****.***
Customer Service Professional with 12+ years of experience excelling in client satisfaction and safety. Demonstrates expertise in CCTV Monitoring, Troubleshooting, and Fire Safety, with a proven track record in enhancing event security and compliance with safety codes. Passionate about leveraging advanced communication skills and a proactive approach to continue delivering exceptional service and innovative solutions.
Employment history
Event Security Guard,
AFS Entertainment,
Sep 2023 - Present
Washington, DC
Caterer, Aramark, Aug
2023 - Present
Washington, DC
Fire Alarm Inspector,
Castle Fire Alarm &
Sprinkler, Jan 2021 -
Sep 2022
College Park, MD
Fire Alarm Installation
Service Technician,
IEC Systems Inc, Feb
2013 - Aug 2016
Owings, MD
Education
Bladensburg Senior High School, Bladensburg, MD, May 1996 High School Diploma
Skills
Microsoft Office Suite Alarm Installation Sensory Testing Materials Organization CPR First Aid CCTV Monitoring Keypad Programming
Battery Testing Food Safety Sanitation Crowd Control Customer Service Fire Safety System Installation Troubleshooting Monitor crowds to prevent conflicts, ensuring a safe event environment. Conduct pre-event security checks to identify risks and enhance safety. Escort authorized individuals into secured areas, maintaining protocol. Patrol premises to detect and address security concerns effectively. Ensure timely food delivery, enhancing event satisfaction. Customize catering to meet dietary needs, boosting client approval. Set up buffet and drink stations per event specifications. Conducted thorough fire inspections, ensuring compliance with safety codes and regulations.
Documented inspection findings accurately using digital tools for efficient case management.
Collaborated with building owners to resolve safety code issues, enhancing public safety. Managed an average of [Number] cases daily, demonstrating strong organizational skills. Identified fire hazards through site tests, contributing to improved fire prevention strategies.
Installed Distech energy equipment for HVAC systems, enhancing energy efficiency. Configured and tested system cabling, ensuring high-quality installations. Collaborated on server and workstation configurations, improving system reliability. Executed maintenance tasks, optimizing equipment performance. Managed conduit installation and wiring, ensuring compliance with industry standards.
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