Customer Engagement Administrative Assistant

JAMES EMMANUEL

081******** ***************@*****.*** ' Lagos, Nigeria

Summary

Dynamic professional with extensive experience in supervision, sales, tax administration, and operations management

Proven ability to drive sales growth through strategic customer engagement, leveraging deep product knowledge and

advanced sales techniques.

Experience

KING'S COURT FARMS.

Ensured accurate balancing of accounts at the end of each shift, maintaining financial integrity and accountability.

Supervised daily supermarket operations, ensuring seamless workflow, customer satisfaction, and adherence to company

policies.

Monitored inventory for expired or soon-to-expire products, coordinating timely removal, restocking, and price adjustments.

Addressed customer inquiries and resolved complaints promptly, ensuring a positive shopping experience.

Elboogie Boutique Abuja, Nigeria

Sales Associate 02/2024 - 10/2024

Managed and processed orders through multiple platforms, maintaining seamless operations in digital retail

Exceeded monthly sales —_gets by leveraging analytical skills and personalized customer engagement strategies.

Identified operational inefficiencies and recommended solutions to optimize sales and inventory management.

Addressed customer inquiries and resolved complaints promptly, ensuring a positive customer experience.

Federal Inland Revenue Service Central Business District, Abuja

Tax Administrative Assistant 08/2022 - 05/2023

Reviewed and vetted tax-related documents for accuracy and adherence to policies

Organized and filed documents, ensuring accurate processing and assignment to the appropriate departments for further

action

Assisted businesses in resolving tax-related inquiries and compliance challenges.

Managed tax registration and data entry on the FIRS Tax Pro Portal

Skills

QuickBooks, Client Relationship Management, Microsoft Word, Microsoft Excel, Google Suite

Education

FEDERAL UNIVERSITY OYE-EKITI.EKITI STATE

Peace And Conflict Resolution

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