Customer Service Front Desk

Patricia McWhorter

*****.****@*****.***

OVERVIEW

Experienced in financial audits, customer service, scheduling, and problem resolution. Skilled in managing front desk operations, resolving complaints, and ensuring client satisfaction, with a focus on accuracy and efficiency. WORK EXPERIENCE

Owner/Operator Trish's Housekeeping

November 2018 - Present • Sadler, TX

• Performed follow-ups with 100% of clients to ensure satisfaction and build rapport and communication

• Consistently met and exceeded client expectations through meticulous attention to detail

• Demonstrated exceptional leadership skills in managing a team of 12 team-maids Night Auditor Quality Inn & Suites

November 2023 - February 2024

• Conducted nightly audits of hotel financial transactions with meticulous attention to detail

• Maintained accuracy and compliance with company policies in all financial transactions

• Maintained a positive and professional attitude in high-pressure situations Front Office Clerk Tammye's RN Services Inc

May 2010 - November 2018 • Frisco

• Processed financial records and assisted in financial tracking, recognizing risks and implementing a financial guide to reduce the number of errors on a weekly basis by 85%, saving the company $20k annually.

• Followed up with customers post-certification and provided renewal updates, gaining 60% more customers through word of mouth and online reviews.

• Provided first point of contact for customers with inquiries and scheduling issues, leveraging communication skills to smoothly adjust schedules to a positive time frame for the customer.

EDUCATION

Grayson College

March 2003 - March 2003 general education diploma LICENSES & CERTIFICATES

System Administration and IT Infrastructure Services March 2025 Coursera

involves managing hardware, software, and user access, as well as maintaining network security and data backups. System administrators also troubleshoot problems, implement new technologies, and develop strategies fo Bits and Bytes of Computer Networking December 2024 Coursera

It describes common networking devices like cables, hubs, switches, routers, servers, and clients. It covers networking fundamentals such as MAC addresses, Ethernet frames, unicast/multicast/broadcast transmissions, and the responsibilities of the phy Technical Support Fundamentals November 2024

Coursera

provided a strong understanding of computer hardware and software, proficiency in networking and troubleshooting, familiarity with operating systems like Windows, macOS, and Linux, knowledge of security practices, and experience with database management. NOTABLE SKILLS

Time Management Networking DNS System Administration Conflict Resolution Troubleshooting Domain Name System Company Policies Just In Time Training Point Of Contact Developing Skills Financial Tracking Guest Satisfaction Software Installation Hotel Financial

STANDOUT TRAITS

Communicator Accountable Dependable Proactive Hardworking

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