Service Delivery It

Pete Garzia

*********@*******.*** Bradenton, FL Mobile: 610-***-**** linkedin.com/in/petegarzia

IT Director Enterprise IT Operations & Service Delivery

Strategic and results-driven IT executive with 20+ years of experience driving enterprise technology transformation across healthcare, financial services, and regulated industries. Proven success leading large-scale IT engineering, service delivery, and cybersecurity initiatives that reduce costs, improve performance, and accelerate modernization. Recognized for building high-performing, cross-functional teams and aligning technology strategy with organizational goals. Expert in Zero Trust Security, Cloud (AWS/Azure), Infrastructure as Code, and IT service frameworks (ITIL, ITSM, SAFe Agile). Trusted partner to the business with a track record of measurable impact — from $5M+ in cost reductions to 30% fewer incidents and stronger compliance.

Core Competencies

Enterprise & Solution Architecture (Infra, Cloud, Cybersecurity, End-User Support)

IT Service Delivery, Vendor & Stakeholder Management

Engineering Tools & IT Modernization (SDLC, DevOps, Cloud Adoption, Infra Automation)

Executive Relationship Management & Governance

Contract Management & Compliance

Strategic Planning & Business Growth

Enterprise and Solution Architecture & Governance (TOGAF, IT Governance, Risk & Compliance)

Cloud Computing & SaaS Solutions (Azure, AWS, GCP)

SAFe Agile & DevSecOps Leadership

Cybersecurity & Zero Trust Security

SaaS & Cloud-Native Solutions

CI/CD & Infrastructure as Code

Employment History

Vice President of Engineering and Delivery

ApTSi, Bradenton, FL

June 2024 – Present

Lead and oversee engineering initiatives for Zero Trust Security products, ensuring scalability, security, and efficiency.

Architect and drive IT modernization strategies, enhancing operational efficiency and scalability.

Oversee cross-functional teams delivering cloud and security solutions to public and private sector clients.

Architect and implement frameworks to optimize service delivery and customer satisfaction.

Collaborate with sales and delivery teams to identify upsell and cross-sell opportunities.

Director of Information Technology

CareFirst FEPOC, Bradenton, FL

June 2022 – June 2024

Led a team of Enterprise and Solution Architects to implement cloud-native solutions on AWS, enhancing customer adoption and operational efficiency.

Led $5M IT cost reduction through strategic containerization and infrastructure modernization initiatives.

Directed migration of 250+ applications to AWS, enhancing scalability and reducing operational overhead by 40%.

Managed RFI/RFP proposal work, IT contracts and vendor relationships, ensuring compliance with regulatory requirements and optimizing cost structures.

Architect and delivered strategic roadmaps, ensuring alignment with customer business objectives and IT transformation goals.

Managed stakeholder relationships, ensuring successful technology delivery and customer satisfaction across healthcare clients.

Improved service reliability and customer experience by implementing SLA-driven governance, achieving 99.5% uptime and a 25% reduction in incident response times

Strengthened vendor oversight and regulatory compliance across all cloud-native solutions, supporting HIPAA and HITRUST frameworks.

Senior Vice President Client Integration

CITI, Tampa, FL

August 2020 – June 2022

Managed global IT delivery for Citi’s top 3 EU clients, supporting $2B in enterprise services while enhancing SLA compliance to 98.9%.

Reduced incident volume by 25% by implementing proactive monitoring, root cause analysis, and cloud-based automation.

Directed cross-regional cloud platform adoption (AWS and Microsoft) to improve availability, security, and compliance.

Championed Agile transformation initiatives, reducing deployment cycles by 40% and boosting stakeholder alignment across product teams.

Acted as executive liaison between Citi and strategic clients, ensuring seamless integration of business-critical cloud systems.

Senior Manager

Deloitte, Philadelphia, PA

July 2007 – September 2019

Led enterprise cloud transformations, modernizing legacy applications and integrating Cloud-native architectures for clients: Target, Cigna, CVS, Express Scripts, Anthem Insurance.

Spearheaded $600M mainframe consolidation project for Anthem Insurance, reducing five mainframes to one and modernizing key healthcare systems.

Launched two major overhauls of Deloitte.com, reducing downtime and maintenance by 80% and increasing user engagement by 35%

Directed multi-disciplinary teams across DevOps, architecture, and security, aligning delivery to both technical and regulatory requirements.

Directed multi-disciplinary teams across DevOps, architecture, and security, aligning delivery to both technical and regulatory requirements.

Led enterprise architecture modernization efforts, implementing Agile/SAFe methodologies and driving cross-functional buy-in from executives.

Team Lead

Oracle/Cerner, Malvern, PA

August 2000 – July 2007

Designed and implemented enterprise-scale software solutions for healthcare clients.

Led a cost-saving project that reduced infrastructure expenses by $500K.

Managed engineering teams in developing high-performance applications, ensuring compliance with industry standards.

Education & Certifications

Master of Science in Computer Science – Penn State University

Bachelor of Arts in Business & Management Information Systems – Widener University

TOGAF Certified Practitioner

Microsoft Azure Foundations (AZ-900) and Architecting Infrastructure Solutions (AZ-305)

Certified Scrum Master - Scrum Alliance

Operations on-premises Understanding of and experience in ERP, CRM, HCM, BIA, CMS, Enterprise Collaboration SCM Cloud Computing IAM Virtualization Networking platforms and technologies

Key Achievements & Impact

Reduced data center spending by $5M at CareFirst through containerization initiatives.

Managed Citi’s 3 largest EU clients, decreasing service requests by 25%.

Optimized Deloitte’s online presence, reducing downtime and maintenance by 80%.

Led a $500K cost-saving project at Oracle/Cerner by optimizing IT infrastructure.

Technical Skills

Azure AWS TOGAF IT Service Management (ITSM) Enterprise Architecture DevSecOps Cloud & On-Premises IT Support SaaS Solutions SAFe Agile & Scrum Zero Trust Security Microservices API Design Stakeholder Management

information technology digital transformation consulting serverless customer deal shaping pricing contract negotiations executive oversight C-level IoT DevOps DevSecOps Competitive Analysis Go-to-market voice of the customer requirements ISSM 99.5% uptime

Personal & Professional Involvement

Board Member – The RMC Foundation: Serving as Secretary & Treasurer for 501(c)(3) charity, raising funds for Prader-Willi Syndrome research.

Football Coach – The Out-Of-Door Academy: Defensive Coordinator for Middle School.

President – Widener University Football Brotherhood: Serving as Council President. Raised over $100k+ for program improvements.

Chapter Advisor - Alpha Sigma Phi Fraternity – Univ of South Florida. Tasked to rebuild the chapter at the university.

Board Member – Widener University School of Business Dean’s Council: Guiding business education strategies.

Adjunct Professor – Widener University School of Business: Taught 23 semesters of both graduate and undergraduate courses.

Operations on-premises Understanding of and experience in ERP, CRM, HCM, BIA, CMS, Enterprise Collaboration SCM Cloud Computing IAM Virtualization Networking platforms and technologies ARC

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