Customer Service Representative
Resume:
Bryana Green
Dallas, TX
************@*****.***
Willing to relocate to: Dallas County, TX - US
Work Experience
JPMorganChase-Lewisville, TX
October 2024 to Present- Already Put In My 2 Weeks (Due to Transportation) Remittance Processing Clerk
Responsible for accurately and efficiently processing payments, including checks, money orders, and other forms of remittance. This role involves various tasks such as operating equipment, sorting transactions, and resolving issues related to payment processing. Quality control, preparing reports, and handling complex or rejected transactions. Quest Diagnostics (Remote) -Dallas, TX
March 2024 to October 2024
Client Service Representative- Customer Service
Customer Service. Took inbound/outbound calls. Responding to customer inquiries, resolving issues, managing accounts, maintaining relationships, providing product information, and handling complaints or returns. They also ensure accurate customer information, monitor feedback, create performance reports, process orders and payments, and may refer complex issues to others
Tranzact (Remote)-Dallas, TX
Insurance Member Care Rep- Customer Service
October 2023 to February 2024
● Answer high amounts of inbound calls from clients.
● Properly documenting all accounts with activities and important details regarding their responsibility
with account
● Monitor, review, and engage with a high volume of customers each day
● Ensure compliance with Tranzact’s policies, procedures, safety, state and federal laws, regulations,
and standards
● Sell Medicare products through specified carrier.
● Followed up with customers on unresolved issues. Alliance Upstream-Dallas, TX
Title Clerk
January 2022 to November 2022
● Performed data entry and other administrative tasks to keep records and files organized and accurate.
● Received and processed paperwork for titles, new license plates, and renewals.
● Maintained confidentiality and security of personal information to protect customer privacy and prevent
identity theft.
● Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
Aspira-Dallas, TX- Customer Service
CSR/Retirement Benefits Specialist
March 2020 to December 2021
● Processed customer transactions such as contributions, loans and withdrawals.
● Acted as a resource to 401k clients by executing security trades, account inquiries, stock market data,
and provision of plan guidelines.
● Responded to incoming participants, financial professionals, and third party inquiries by phone and
email in a high volume call center.● Engaged participants in education discussions focused on the tools and resources available to help
retire on track.
ADT Security Services (Remote)-Dallas, TX
Sales Representative
December 2018 to March 2020
● Managed customer accounts to secure customer satisfaction and repeat business.
● Trained and mentored new sales representatives.
● Developed and maintained comprehensive understanding of products, services and competitors to
enhance sales presentations.
● Negotiated contracts with clients and developed relationships with key personnel. Education
High School Diploma
Molina High School - Dallas, TX
June 2016
Skills
• Human resources
• Telemarketing
• Communication skills
• Recruiting
• Windows
• Front desk
• Google Docs
• HRIS
• Upselling
• Cold calling
• Negotiation
• Order entry
• Customer service
• Computer skills
• Outbound sales
• Organizational skills
• Microsoft Systems, Windows Systems, Adobe, Critical Thinking, Communication, Problem, Solving, Written Communication, Negotiating, Sales
• Phone etiquette
• Typing
• Customer support
• Restaurant experience
• Marketing
• Sales
• Technical support
• Account management
• Microsoft Office
• Microsoft Word
• Microsoft Outlook
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