Project Management Senior

George W. Maldonado

Ozone Park, NY *****

631-***-**** *******************@*****.***

Professional Summary

Resourceful operations and project management leader with a Google Project Management Certificate and over 20 years of experience guiding teams, improving processes, and delivering meaningful business impact. Known for building strong client and team relationships, leading operational improvements, and driving successful cross-functional initiatives. Brings a calm, solution-focused leadership style, a reputation for transforming underperforming teams into high-impact units, and a leadership philosophy centered on empowering others to excel and fostering trust. Passionate about helping organizations run smarter, faster, and more effectively. Currently based in New York City and seeking hybrid mid-level to senior project management or operations leadership roles. Leadership & Project Management Skills

● Program & Project Management (Scope, Budget, Timeline)

● Multi-site Operations Leadership & Execution

● Stakeholder Communication & Cross-Functional Alignment

● Process Improvement & SOP Development

● Remote Team Collaboration (Zoom, Slack, Trello)

● Agile, Scrum & Kanban Fundamentals

● Google Workspace, Microsoft Office Suite

● Risk Mitigation, Compliance & Quality Assurance

● Staff Development, Retention & Performance Optimization Professional Experience

Operations Account Manager

MG Security Services LLC – New York, NY (Hybrid)

Recognized for delivering strategic leadership and measurable project outcomes, aligning teams, resources, and client goals for impactful business results.

2019 – 2020

● Directed staffing, scheduling, and operational strategy for 10+ client sites, improving service efficiency by 20%.

● Designed onboarding and SOPs, reducing new hire training time by 30%.

● Cut turnover by 25% through leadership coaching and structured engagement programs.

● Collaborated with executive stakeholders to align KPIs, track metrics, and deliver consistent client satisfaction.

Investigator

Cardinal Services Inc. – New York, NY (Field/Remote) 2018 – 2019

● Completed 80+ investigative projects with 100% data accuracy and 95% on-time delivery.

● Implemented streamlined case management processes, reducing evidence review time by 25%.

● Served as liaison between legal teams and clients, ensuring scope clarity and timely updates. Investigator

Nationwide Law / Morgan & Morgan – Ft. Myers, FL (Field/Remote) 2013 – 2018

● Led 100+ annual investigations, managing case timelines, deliverables, and cross-functional coordination.

● Produced litigation-ready documentation and mentored junior investigators on best practices.

● Improved investigation process efficiency, cutting turnaround times by 20%. Department Manager

Bed Bath & Beyond – Naples, FL

2012 – 2013

● Managed $2M+ in department sales and led operational planning for a 6-person team.

● Boosted merchandising accuracy by 18% and reduced inventory errors by 22% through process improvements.

Correctional Peace Officer

Department of Corrections – Henry County, FL

2010 – 2012

● Supervised daily operations for 150+ inmates, optimizing shift scheduling and compliance tracking.

● Streamlined reporting processes, reducing administrative backlog by 40%. Store Manager

CVS Pharmacy – Estero, FL

2006 – 2009

● Managed store operations with responsibility for sales, staffing, inventory, and customer service.

● Improved team performance and optimized daily operations through targeted training and workflow improvements.

● Achieved sales and customer satisfaction goals by enhancing service quality and product availability. Store Manager

Walgreens Pharmacy – Ft. Myers, FL

1989 – 2006

● Managed a high-volume retail operation with $6M+ in annual sales and a team of 45+ employees.

● Increased store profits by 35–48% through improved sales strategies, staff training, and operational efficiency.

● Reduced inventory shrink by 15% and launched cross-training programs to elevate team performance.

● Oversaw multi-department coordination, inventory management, and customer service initiatives to drive business growth.

Certifications & Education

● Google Project Management Certificate – 2022

● NYS 8-Hour Security License – 2021

● National Public & Safety Academy – Correctional Officer Training – 2010

● Verizon Institute – Medical Technician Certification – 2009

● 60 Credits Completed, Business Administration – Colorado Technical University – 2007

● National Registry of Food Safety Professionals Certificate – 2008 Military Service

Material Supplies Specialist, E-4

United States Army

1980 – 1983 (Honorable Discharge)

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