It Support Technical

Ivan Forero

850-***-**** *************@*****.*** linkedin.com/in/ivan-forero-08aab7146 Orlando, FL 34744 Cybersecurity Professional

Dedicated and detail-oriented Cybersecurity professional with a strong background in information systems and security, bringing 5+ years of experience in protecting critical systems, networks, and data from cyber threats. Proven expertise in risk assessment, threat mitigation, vulnerability management, and compliance with industry standards and regulations. Proficient in implementing comprehensive security measures, conducting updates on antivirus software across all assigned systems, and leading incident response initiatives. Known for a methodical approach, strong analytical skills, and a commitment to continuous learning in a fast-evolving threat landscape. A reliable team player and proactive problem solver, focused on safeguarding organizational assets and ensuring operational resilience. A genuine portrayal of efficiency and a proactive approach in all facets of systems technology.

CERTIFICATIONS

• COMPTIA A+ CE • COMPTIA Security + CE

• Microsoft Cybersecurity Analyst Professional • Google IT Support

• COMPTIA Network + CE (In-Progress)

SKILLS AND TECHNOLOGIES

• Microsoft 365 • Cisco Switch • Hardware/Software

• Azure Active Directory • Remote-Desktop • Systems Admin

• ACLs (Access Control Lists) • Smartsheet Admin • Network EXPERIENCE

TAVISTOCK

Information System Specialist 2024 - Present

• Administered Azure Active Directory, including user and group management, permission assignments, and account deprovisioning to maintain secure and efficient access control.

• Delivered technical support for end users across both Windows and macOS platforms, resolving hardware, software, and connectivity issues to ensure optimal system performance and user productivity.

• Led end-to-end system builds from the ground up, deploying up-to-date OS images and software utilities in alignment with organizational policies and standards.

• Configured iOS and Android mobile devices, including tablets, using Verizon Mobile Device Management platform while enforcing strict asset tracking and security controls to safeguard company data and comply with cybersecurity policies.

• Created a comprehensive IT continuity binder outlining best practices for Information systems and IT support, including detailed procedures and tracking sheets to enhance incident preparedness and ensure data integrity.

• Efficiently tracked and managed support tickets using Zoho Desk, Splashtop, and NinjaOne, providing remote access assistance and documenting resolutions to support knowledge sharing, trend analysis, and timely issue resolution.

• Performed secure build, replacement, and upgrade of laptop hardware (Dell, Microsoft, Apple), ensuring compliance with cybersecurity standards and proper data handling procedures.

• Managed end-to-end IT onboarding and offboarding processes for Tavistock Company, ensuring seamless user provisioning, access control, hardware deployment, and decommissioning in compliance with company security policies and data retention standards.

• Provided comprehensive technical support for six remote company locations, including workstation setup, application troubleshooting, and network maintenance to ensure seamless IT operations.

MVLA 2022 - 2024

Information Technology Support Specialist

• Led in troubleshooting hardware, software, and network issues for Windows and Mac environments.

• Provided timely technical support and assistance to end-users via phone, email, and in- person for hardware and software issues.

• Managed and resolved service desk tickets within pre-established timeframes, ensuring high levels of customer satisfaction.

• Conducted regular software updates and patches to ensure system security and stability.

• Conducted user training sessions on IT tools and applications to improve efficiency and productivity.

• Installed, configured, and maintained desktops, laptops, and peripherals for end-users. METLANG 2021 – 2022

Bilingual Data Analytic for the Drug Enforcement Agency (DEA)

• Conducted regular data audits and quality checks to ensure data integrity and compliance with regulatory requirements.

• Managed DEA’s technical equipment, JSI Box software, RedWolf, Penlink, Raytheon communication collection equipment.

• Contributed to the development of data analytics best practices and standard operating procedures within the governmental DEA office.

• Lead critical non-native audio transcriptions analysis and assessment, safeguarding all pertinent data reliability.

• Maintained and enhanced a government approved windows compatible storage for critical voice library of foreign languages to ensure Task Monitor success.

• Managed the preservation and maintenance of all video and audio equipment throughout their life cycles, ensuring optimal functionality and delivering high-quality tools to field agents.

FEMA 2020 – 2021

Vanguard Emergency Bilingual Inspector

• Conducted thorough inspections of disaster-affected areas to assess damages and evaluate eligibility for federal assistance.

• Utilize FEMA's electronic systems and databases to record inspection data and maintain accurate records.

• Provide guidance and assistance to individuals and communities regarding disaster recovery procedures and available resources.

• Communicate effectively with team members and supervisors to coordinate inspection schedules and prioritize tasks.

• Identify potential hazards and safety concerns during inspections, taking appropriate measures to mitigate risks and ensure the safety of personnel and residents.

• Document findings accurately and comprehensively, adhering to FEMA guidelines and protocols.

• Maintained performance and quality standards based on established call center metrics including turn-around times.

7th Special Forces Group (US Air Force) 2017 - 2020 Foreign Language Instructor (Spanish)

• Assist Government in managing all aspects of language, regional expertise, and culture (LREC) training, enhancing its effectiveness by 95%.

• Executed planned Program of Instruction (POI) and ad hoc tutoring sessions.

• Developed daily lesson plans with a minimum of one day in advance of delivery, ensuring comprehensive coverage of material and behavioral progress while compiling weekly progress reports for program enhancement.

• Enhanced student learning outcomes by actively developing and modifying current training materials to incorporate tailored modules within the 200-hour courses, ensuring alignment with individual student needs for optimized skill acquisition and retention.

• Fostered a positive and professional learning environment, effectively addressing student behavior and attendance concerns in collaboration with site leadership.

• Collaborated with leadership and curriculum developer’s liaison in addressing all existing gaps that would hinder scholar progress.

EDUCATION

Master In Advance Studies (M.A), Stage Direction

La Rioja International University 2016 -2017

Master of Education (M.Ed.)

International Iberoamerican University 2015 - 2017 Bachelor of Arts & Sciences

Francisco Jose De Caldas District University 2001 - 2006 OTHER SKILLS

Windows OS, IOS, Backup management, LAN, Attention to Detail, Problem Solving, Teamwork, Quality assurance, Data Privacy, Network Architecture Knowledge, Lifecycle, Security, Cloud Knowledge, End-Point Security(antivirus), Network Security (VPN, firewalls, IDS/IPS), Communication, Problem Solving, Re-imaging (ISO), Self-Learner, ITIL Knowledgeable, Compliance and Regulatory Standards (HIPPA, PCI-DSS),

Languages: Spanish (Native Speaker) References: Upon Request

Contact this candidate