Technical Support Customer Service

ERIC DAVIS

Anniston, AL ********@*****.*** 256-***-****

CUSTOMER SERVICE REPRESENTATIVE

Dedicated and compassionate professional with strong experience in technical support, manufacturing com KEY SKILLS

Customer Service Appointment Scheduling Phone Etiquette Technical Support Microsoft Office Suite Problem Solving Electronic Records Conflict Resolution Time Management PROFESSIONAL EXPERIENCE

SAIC, Inc. - Anniston, AL

IT Helpdesk Technician 2021

- Delivered first-line support for technical issues via phone and virtual helpdesk.

- Maintained service ticket documentation and ensured timely resolutions.

- Collaborated with cross-functional teams to support users in healthcare-related environments.

- Managed access control and data security procedures. Honda - Lincoln, AL

Assembly Worker 2022 - 2023

- Operated in high-volume, team-oriented production environment.

- Maintained accuracy in quality assurance checks and reported discrepancies.

- Demonstrated effective communication to meet daily goals under pressure. Precision Strip, Inc. - Talladega, AL

Steel Mill Packaging Technician 2014 - 2020

- Communicated with shipping departments and clients to ensure accurate deliveries.

- Maintained precise documentation for inventory and handling.

- Demonstrated professionalism and reliability in high-pressure conditions. EDUCATION

Associate of Science in Audio Visual Production

Full Sail University, 2018

High School Diploma

Gadsden State Community College, 2006

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