Customer Service,waitressing

Nothando Zondo Mhlophe

** ****** ************

*************@*****.*** 074*******

I have hands-on experience as a waitress, providing excellent customer service in fast-paced environments while handling multiple tables efficiently. Education

Rand tutorial college 01/12 - 12/15

Key Skills

• Customer service and excellence

• Cash handling and POS systems

• Attention to detail

• Cleanliness and hygiene awareness

• Time management

• Effective communication

• Order accuracy

• Flexible and reliable to work ethic

Projects

Shift efficiency optimization 09/23 - Present

• Helped introduce a new table rotation system during peak hours, reducing customer wait times and improving order delivery speed by 15%.

Customer loyalty boost initiative

• Encouraged repeat business by offering consistent, friendly service and remembering customer preferences; contributed to a 20% increase in return visits during my shift. Interests

• Learning new skills in hospitality and service

• Health and wellness lifestyle

• Team-building and workplace collaboration

References

David Kgobe - Waitress, The Catalyst Hotel-Manager

+277********

Nonjabulo Ngcobo-Manager - Waitress, My dinners

+277********

Okestang Sithole-Manager - Waitress, @Sandton hotel

+276********

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