Information Technology Warehouse Worker
Resume:
Ranier Arias Geli
**** ********* ** ***** ** ****
Mobile Number: +1-903-***-**** / Skype: rain.geli
Email Address: **********@*****.*** / ***********@*****.***
CAREER OBJECTIVE
To be part of an organization that offers opportunity and personal growth, and where I can utilize and develop my skills in Information Technology particularly in Computer hardware and Network Infrastructures.
WORK EXPERIENCE AND TRAINING:
Warehouse Worker Target Distribution Center
September 26, 2024 - Present
13786 County Rd 433, Tyler, TX 75706
●Pack, load, and ship items to stores and guests.
●Ensure accurate processing of merchandise to our stores and guests.
●Work safely, quickly and efficiently to handle freight and move inventory throughout the warehouse.
●Maintain a neat, clean, and organized work area.
Verizon Tier2 TSR / Support Coach Alorica
September 19 2022 – April 27 2023 Cubao Quezon City
●Dealing with customers to obtain the best results and highest customer satisfaction.
●Troubleshooting and addressing technical issues related to our products and services.
●Educating customers on proper functionalities on their mobile devices.
●Ensuring customer satisfaction and first call resolution
●Verifying warranty coverage, closing customer pay and warranty work orders
●Submitting warranty claims for payment and tracking and organizing recalled warranty parts
Team Leader Fredcom BPO
June 2019 to March 2021 Antipolo City
●Create an inspiring team environment with an open communication culture
●Set clear team goals
●Delegate tasks and set deadlines
●Oversee day-to-day operation
●Monitor team performance and report on metrics
●Motivate teammates
●Discover training needs and provide coaching
●Listen to teammates’ feedback and resolve any issues or conflicts
●Recognize high performance and reward accomplishments
●Encourage creativity and risk-taking
●Suggest and organize team building activities
OB Sales Agent (Freelancer) Home Base
June 2018 to November 2019
●Communicate effectively and efficiently with internal and external customers using Foreign Language required by the account
●Provide comprehensive and quality customer care at all times
●Handles inbound/outbound calls
●Responds to customer calls using product knowledge
●Resolves customer questions and issues
●Works to build customer confidence in the brand
Comcast CAE Tier2 / Workforce WFM The Results Company
May 2016 to July 2017 Q Plaza Cainta Rizal
●Communicate effectively and efficiently with internal and external customers using Foreign Language required by the account
●Provide comprehensive and quality customer care at all times
●Handles inbound/outbound calls
●Responds to customer calls using product knowledge
●Resolves customer questions and issues
●Works to build customer confidence in the brand
Comcast TSR / SME / POC Teleperformance
February 2013 to Febuary 2016 SM City Masinag, Antipolo City
●Handles inbound/outbound calls
●Responds to customer calls using product knowledge
●Resolves customer questions and issues
●Works to build customer confidence in the brand
●When applicable, promotes opportunities for additional products and services
Executive Director, Technology WarpZone Family Entertainment Center
(Working Shareholder) 2th Floor Pencil Super Center Sisowath Street,
December 2007 – February 2011 Penh, Phnom Penh, Cambodia, 12207
●Developed and maintained the Arcade Machines
●Manage and provide training, technical direction and guidance to the Technicians – including installing, servicing, adjusting and repairing.
●Managed the technical facet of the company
●Made monthly report regarding technical matters
●Dealt with the suppliers regarding supplies
●Trained the staff regarding customer service and how to answer and solve all queries and problems that may arise.
●Prepared the annual budget for the entire company operation side by side with check and balance system of the company’s financial status.
●Made strategic business plans and marketing schemes which led to additional clients in favor of the company financial growth.
Operations Manager (Working Shareholder) Net Haven Internet Café
July 2007 – June 2008 Street 310 Cham Karmon, Phnom Penh, Kingdom of Cambodia
●Managed and maintained the computer units
●Made strategic marketing plan
●Dealt with clients queries
●Managed the accounting and finance
Desktop IT Engineer Rogationist Seminary College-Manila
June 2005 – June 2006 No. 65 Saint Hannibal Street Merville Park,
Parañaque City
●Designed and setup Network Infrastructures
●Maintained server and client work stations.
●Repair and maintained computers. (Desktop, laptop, projector and other audio visual equipment’s.
●Execute preventive maintenance and provide monthly inventory report.
Operations Manager F2 Bar and Restaurant
June 2004 – June 2005 Sumulong Highway, Brgy. Mambugan,
Antipolo City, Philippines
●Made strategic business plans and marketing schemes which led to additional clients in favor of the restaurant financial growth.
●Prepared the annual budget for the entire company operation side by side with check and balance system of the company’s financial status.
●Trained the staff regarding restaurant courtesy and how to answer and solve all queries and problems that may arise.
SKILLS:
Marketing
Administration
HR Management
Bar and Restaurant Management
Electronics and Electrical
Computer System (Expertise)
Office tools (Microsoft Office and Open Office)
MS Office Visio
MS Office Project
Basic Adobe Photoshop
Video Editing
Network Infrastructure Windows Administration
PC Troubleshooting
Squid proxy
IP tables (Firewalling)
Internet Information Service (IIS)
Web Designing
EDUCATIONAL ATTAINMENT:
Tertiary : AMA College May 2001
Course : Bachelor of Science Major in Computer Science
Address : Marcos Hihgway, Antipolo City, Philippines
Secondary : Roosevelt College April 1996
Address : Sumulong Highway, Cainta Rizal, Philippines
Primary : Bago-Bantay Elementary School March 1990
Address : Bago-Bantay Quezon City, Philippines
PERSONAL INFORMATION:
Age: 44
Status: Married
Citizenship: Filipino
Birth Date: June 5, 1978
Birth Place: Metro Manila, Philippines
Spouse: Ma. Luiza Aldana-Geli
Children: Ranier Luiz Aldana Geli
Noah Aldana Geli
Isaac Aldana Geli
Samantha Aldana Geli
CHARACTER REFERENCES:
Mark Prianes
Operations Manager
FredCom BPO
Antipolo City
Celine Perez
Team leader
The Results Company
Q Plaza Cainta Rizal
Erwin Zer Encarnacion
Team leader
Teleperformance
SM Masinag
I hereby certify that the above information are true and correct to the best of my knowledge.
RANIER ARIAS GELI
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