Law Enforcement Mechanical Engineering

SUMMARY

PROFESSIONAL EXPERIENCE

EDUCATION

SKILLS

CERTIFICATIONS

Remote

************@*****.***

DANTE SMITH +1-876-***-****

Professional

Highly motivated and professional Executive with over 9 years of experience providing high-level support to senior executives, with superior results, I'm used to defusing customer dissatisfaction and managing competing priorities. I am a top performer with a track record of achieving and exceeding objectives. Jamaica Constabulary force

Directed and monitored the work of twelve or more law enforcement officers, with a clear focus on maximizing results and ensuring that police operations were transparent. Prepare and distribute meeting agendas, minutes, and other relevant materials

Trained staff members on proper field procedures to increase officer efficiency and public trust.

Ibex Global Kingston - Jamaica ( remote )

Listened to the questions and concerns of customers to provide answers or responses.

Aided sales associates by providing knowledgeable assistance with a variety of issues.

Met and consistently exceeded revenue quotas by promoting products and services during routine calls.

Increased customer loyalty by providing outstanding service in response to questions, complaints, and issues

Sutherland Global Services - Kingston, Jamaica

Conducted research and prepared reports on various topics related to the company's operations and industry trends Provided high-quality and efficient training for new hires. Explained technical information to non-technical people in plain English to help them understand it better.

Grade and review agent calls

Mechanical Engineering Technology - Associate of

Applied Science - 2016

Conversion Rate Optimization (CRO)

Key Metrics Monitoring (ROAS, CTR,

CPA, CPM)

Funnel Analysis & Attribution Models

Google Analytics & Meta Pixel Tracking

Ad Copy & Creative Strategy

Video & Image Ad Optimization

Trend Analysis for High-Performing Ads

Identifying Emerging Ad Trends

Competitor Ad Analysis

Understanding Consumer Behavior

Strong organizational and time-

management skills

Exceptional communication and

interpersonal skills

Ability to work independently and as part

of a team

Detail-oriented and able to handle

multiple tasks simultaneously

Experience in managing budgets and

handling financial documents

Special task forces

Ability to deal with high level of stress

Certified Protection Officer (CPO)

First Aid/CPR Certified

Project Management Professional (PMP)

Police Officer - July, 2019 to December, 2024

Customer Representative - April, 2018 to February, 2019 Call Center Trainer - August, 2016 to March, 2018

St .Catherine High School

Media Buyer - Meta Ads Specialist June, 2024 - Present Meta Ads Specialist

Expert in Meta Ads: Plan, launch, and optimize high-performing ad campaigns on Facebook and Instagram.

Budget Optimization: Efficiently managing over 100k to 500k allocated ad spend to maximize ROI and minimize CPA Advanced Targeting: Leverage lookalike audiences, retargeting, and interest-based targeting for precise audience reach. Data-Driven Performance Analysis: Monitor key metrics (ROAS, CTR, CPM) and adjust campaigns based on real-time insights. GEN-AI incorporations for 10x efficiency for ads

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