Customer Service Public Relations

EDUCATION

Multilingual professional ( Brazilian Portuguese ) with experience in customer service, team leadership, and program coordination. Skilled in managing large-scale scheduling, training, and team supervision. Currently expanding expertise in cybersecurity through Google’s professional certification. Adept at public relations, problem-solving, and organizational management with a track record of supporting international communities. MICHELLE

OLIVEIRA

Google / Coursera — Online

Google Cybersecurity Professional

Certificate (In Progress)

SKILLS

Life Skills Coordinator & Supervisor

Taught life skills to an international audience to enhance quality of life.

- Supervised a team of 6, conducted weekly training, monitored goal achievements, and provided

individualized support.

- Managed scheduling for 200+ individuals and

coordinated site operations and events.

- Presented monthly service performance reports

using data visualization and growth tracking.

- Attended executive-level meetings to identify areas for improvement and implement strategic solutions. Church of Jesus Christ of Latter-day Saints

(CJLDS)

Historical Site – 2014–2015

+1-801-***-****

*********@*****.***

Eagle Mountain, Utah

WORK EXPERIENCE

Portuguese ( Brazilian ) - Native

Technical & Administrative Skills

Communication & Customer Support

Attention to Detail & Accuracy

Problem Solving & Reliability

Teamwork & Time Management

Entata

Leasing Center Professional

2019

Lexignton Law Firm

Credit Support Analyst.

2017 - 2019

Thomas Francis University

Ufology Degree

LDS Business College (LDSBC)

Technical Training: Customer Service -

Focus on call center operations, public

relations, sales techniques, and team

leadership.

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