Customer Service Human Resources

Camille Smith

**** ************ ****, ***. *** • Raleigh, NC 27616 919-***-**** •

*******.*****.***@*****.***

Professional Summary

Experienced customer service professional with 15+ years of experience, including five years as a Customer Service & Shipping Manager. Known for building strong customer relationships, resolving concerns with empathy, and managing complex orders and shipping operations. Organized, self-motivated, and skilled at working independently or collaboratively. Key Skills

● Active Listening & Paying

Attention to Detail

● Microsoft 365 &

Exceptional Phone

Etiquette

● Quick customer rapport

and long lasting retention

● Order Entry & Invoicing

● Customer Service & Sales

● Excellent communication

skills

Professional Experience

Customer Service & Shipping Manager

Kustom Koozies – Raleigh, NC 2019–2024

● Managed customer communication, order processing, invoicing, and payment collection

● Oversaw shipping operations: quality control, packing, and label creation using FedEx/UPS software

● Sold custom koozies and apparel; resolved customer complaints with empathy and efficiency

Education

MBA, American InterContinental University, 3.96 GPA MA in Human Resources, Liberty University, 3.1 GPA

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