Customer Service Representative

RAJVEER KAUR

Mississauga, ON 437-***-**** **********@*****.***

linkedin.com/in/rajveer-kaur-2b3315249/

Professional Summary

Dedicated and highly skilled Administrative Professional and customer service representative over 2 years of experience, complemented by a Master’s in Computer Applications and a 2-year course in Computer Software and Database Management from Lambton College, Mississauga. Adept at communication, call management, and customer service, with a proven ability to handle diverse administrative tasks and support organizational efficiency. Currently, looking for relevant job.

Professional Experience

AdministrativeAssistant [Sep2023-Feb2024]

The Cutting Edge Company [Etobicoke, ON]

Managed office operations including scheduling, correspondence, and documentation.

Coordinated and facilitated communication between departments, clients, and stakeholders.

Utilized advanced computer software and database management skills to maintain accurate records and streamline processes.

Assisted in preparing reports, presentations, and other business documents.

Provided exceptional customer service by handling inquiries and resolving issues effectively.

Create invoice templates in QuickBooks that include all required information.

Call Centre Executive

Tech Mahindra [Delhi-India]

Managed high-volume inbound customer calls, ensuring prompt and professional service.

Utilized CRM software to efficiently resolve and document customer queries.

Maintained and updated weekly floor database, ensuring accurate client information.

Provide reasonable solution for the customer problems.

Receptionist

Rightway Airlinks [Barnala-Punjab]

Develop a warm and professional greeting script for both in-person and phone interactions.

Develop Standard Operating Procedures (SOPs): Create step-by-step guides for each task to ensure consistency and efficiency.

Assist with inquiries and direct them to the appropriate resources.

Give clear directions or escort the visitor to their destination if required.

Education

Master of computer Application

Punjabi University Patiala, India (2016)

First Division- 72%

Computer Software and database management

Lambton College, Mississauga — [Canada, ON] (2022)

GPA – 3.10

Skills

Communication: Fluent speaker with strong interpersonal skills, capable of managing both internal and external communications efficiently.

Technical Proficiency: Skilled in using office software, database management systems, and various computer applications.

Customer Service: Experienced in dealing with customers, providing support, and resolving issues in a professional manner.

Call Management: Proficient in handling incoming and outgoing calls, scheduling appointments, and managing communications.

Organizational Skills: Strong ability to prioritize tasks, manage time effectively, and maintain a well-organized workspace.

Certifications

First Aid

Customer Service Representative

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