Customer Service Support

Jamie Medina

Email: *********@*****.*** Phone: 310-***-****

Professional Experience

Escape Campervans – Inglewood, CA

Adventure Specialist June 2020 – Present

● Provided front-line customer service to guests, translating technical campervan features into user-friendly walkthroughs

● Upsold premium features and add-ons to over 35% of customers, contributing to increased revenue and enhancing overall trip experience.

● Logged user feedback and escalated recurring issues, acting as a bilingual liaison between customer support and internal teams.

● Led on-site troubleshooting during company-wide internet and power outages, coordinating with IT and operations to restore connectivity and minimize service disruption. Natureba Juice Bar – Redondo Beach, CA

Assistant Manager May 2016 – March 2020

● Managed scheduling, shift coverage, and hiring for a team of 15+ employees, ensuring smooth daily operations and optimal staffing levels.

● Generated daily, weekly, and monthly sales and inventory reports using spreadsheets to report to management.

● Utilized POS systems for transaction processing and reporting, ensuring accurate cash handling and generating actionable EOD financial summaries.

Which Wich Superior Sandwiches – El Segundo, CA

Shift Leader February 2012 – April 2016

● Generated consistent revenue growth by managing and executing large-volume group orders with accuracy and attention to client needs.

● Handled customer complaints with empathy and efficiency, achieving positive outcomes and reducing escalation rates.

● Conducted regular store inspections to uphold brand standards, improve workflow efficiency, and ensure compliance with health and safety regulations. Education

El Camino College – Torrance, CA

Associate of Arts in Computer Science (In Progress) August 2022 – Anticipated graduation Spring 2026 Skills

● Customer Service & Sales

● Programming: Python, C++, Java

● Bilingual: Native level English and Spanish

● Microsoft Office Suite

● Staff Management, Hiring and Training

● Inventory Control

● Graphic Design

● Project Management

● Leadership

● Technical Resolution

● CompTIA A+ - Anticipated date August 2025

● Slack

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