Data Entry Customer Support
Resume:
SEBASTIAN BENZ
Contact Information: *******@*****.*** •
Location: Nashville, TN
EDUCATION
Belmont University
Nashville, TN
Bachelor of Arts Minor in Music Business GPA:
3.7
Graduation Date: May 2025
Coursework of Note: Marketing, Operations
Management, Customer Relations, Organizational
Behavior
Dean's List (2025)
BMI – Broadcast Music Inc.
Nashville, TN
General Licensing Intern (Paid)
August 2024
● Did high-volume cold calling to current and
prospective customers, clearly explaining
licensing options and answering customer
inquiries to generate interest and sales
activity.
● Utilized Salesforce CRM and other call
center software to prioritize leads,
document interactions, and track progress
through the sales process, keeping
accurate records and making effective
follow-up.
● Qualified and identified leads by conducting
research and outbound calling, supporting
the department in achieving new business
and renewal goals.
● Provided exceptional customer support
with prompt answer to inquiries,
problem-solving, and offering tailored
solutions to fit diverse client needs.
● Collaborated with cross-functional groups
to improve sales procedures and promote
customer satisfaction while demonstrating
adaptability and superior organizational
skills within time constraints.
● Developed and suggested marketing
campaign approaches based on client
engagement insights for purposes of
informing executive-level decision-making.
Skills & Competencies:
● Cold calling and lead generation
● Salesforce CRM and call center software
proficiency
● Inside sales and customer relationship
management
● High-volume outbound communication
Data entry and sales process
documentation
Event Operations Assistant
Scarritt Bennett Center, Nashville, TN
November 2023
● Offered technical and operational support
for live events to enable ease of operation
and guest satisfaction.
● Promoted a team-oriented environment,
communicating with clients and colleagues
in close collaboration to resolve problems
and provide quality service.
● Exhibited multitasking and problem-solving
skills in under-pressure environments.
Event Coordinator Volunteer
BMI Sponsored Retreats, Nashville, TN
May 2022
● Directed and coordinated group activities
aimed at stimulating participant
engagement and individual growth.
● Led brainstorming and planning meetings,
helping individuals break through barriers
and share common goals.
Remote Contributor/Alumni Network Member
Music Forward Foundation, Remote
October 2021 – August 2022
● Participated in professional development
focused on mentoring, networking, and
supporting peers in academic and career
growth.
ADDITIONAL
● Native English speaker; intermediate
Spanish.
● Enthusiastic about using AI and technology
to assist content accessibility and quality.
● Data Entry Test – Universal Music Group:
Completed a challenging data entry test,
demonstrating more than average pace (75
WPM) and exceptional accuracy (97%) to
enter, check, and authenticate enormous
amounts of data.
● Utilized Microsoft Excel and database
systems to cleanse and eliminate redundant
data.
Contact this candidate