Quality Control Customer Service

Adeniyi (Stephen) Opadoyin

Carteret, New Jersey 973-***-**** *****************@*****.*** LinkedIn Cybersecurity Portfolio Dedicated and highly resourceful telecommunication and technical professional, offering over 7 years of experience in network solution design and implementation. Demonstrated expertise in network operation maintenance, providing technical assistance, routing, and infrastructure improvement for optimal security and performance. Proven track record of designing innovative solutions for network problems. Proficient in system testing and analysis, network integration, deployment, network planning and quality control. Outstanding in fostering strong working relationships with technical teams, top management, and enhancing collaboration across diverse operations team RELEVANT SKILLS & EXPERTISE

● IP Networking (IPv4, IPv6)

● Routing and Switching Protocols (IS-IS, MPLS, RSVP, LDP, BG, and Policies)

● Network Design and Architecture

● Network Monitoring (Nokia NSP, 5620 SAM)

● Network Troubleshooting

● Documentation and Reporting

● Tools/Languages: Linux, SQL (BigQuery), Splunk, WireShark, Tcpdump, Suricata, Python

● Strengths: Problem-solving, Team Collaboration, Attention to Detail, Calmness Under Pressure, Customer Service, Operational Efficiency

PROFESSIONAL EXPERIENCE

Resident Engineer May 2024 - Present

NOKIA of America Corporation, Union Wireless, Wyoming, USA

● Configured LSP protocols to optimize routing efficiency, enhancing network performance by 20%.

● Implemented VPN services (VLL, VPLS, VPRN) to expand secure connectivity options, supporting 50+ client sites.

● Conducted customer training sessions on Nokia 5620 SAM and NSP, strengthening operational and network management capabilities.

● Managed configuration changes for services, ensuring seamless updates and adherence to client specifications.

● Orchestrated deletion of redundant services, reducing network clutter by 30% and streamlining operations.

● Deployed MPLS (Multiprotocol Label Switching) infrastructure for optimized network performance

● Conducted monitoring and surveillance activities to ensure network health and performance

● Resolved network faults promptly, maintaining 99.9% uptime for client services. IP/MPLS Integration Engineer Jan 2024 - May 2024

NOKIA of America Corporation, Cox Communications, Arizona, USA

● Managed a backlog of CBD disconnect orders in MINT, decommissioning over 350 circuits and devices according to detailed CBD Start EWP task notes.

● Unmanaged node lifecycle on Nokia 5620 SAM, including unmanagement of services and nodes to maintain accurate network inventory.

● Associated Service IDs and Logical Connections to network orders with 100% accuracy, ensuring seamless integration of decommissioning activities.

● Implemented a systematic approach to CBD-EOC tasks in WATTS, achieving a 95% completion rate on assigned orders within designated timelines.

● Resolved discrepancies by cross-referencing notes from CBD Start EWP tasks, ensuring alignment with network decommissioning procedures.

● Enhanced efficiency by utilizing MINT to decommission services and devices, reducing average task completion time by 30%.

● Collaborated with field technicians to recover and return equipment, closing out Pick-up & Return Equipment CBD orders promptly.

● Maintained compliance with network serviceability standards, excluding tasks involving DWDM, Lightwave, or Access Ring cut as per CBD guidelines.

IP Integration Engineer Nov 2017 - Sept 2023

NOKIA Networks and Solutions, Lagos State, Nigeria

● Spearheaded end-to-end network deployment, integration, and support, orchestrating successful software upgrades across a vast infrastructure comprising #1200 Nokia 7750 Service Routers (SR12, SR7, SRA8), 7250 IXR-e, and 7210 Service Access Switch Routers within the MTN Converged Transport Network.

● Collaborated closely with cross-functional teams to streamline network deployment processes, optimize integration workflows, and deliver robust solutions tailored to the specific requirements of the MTN Converged Transport Network.

● Developed and meticulously updated low-level designs (LLD) essential for metro and access migrations, ensuring seamless transition and alignment with project objectives.

● Crafted comprehensive configuration scripts for Nokia 7210 SAS-R6, 7750 SR7, 7750 SRA8, and 7250IXR-e routers, encompassing diverse protocols such as IS-IS, MPLS, RSVP, LDP, BGP, and Policies to optimize network performance and reliability.

● Executed Node Discovery of Integrated Nokia SRs using Nokia NMS (5620 SAM) and Nokia NSP (Network Services Platform), streamlining network management and ensuring accurate inventory and configuration management.

● Implemented rigorous Traffic Impact Analysis to assess network redundancy and minimize the risk of downtime during traffic migration, safeguarding RAN and Enterprise operations against disruptions.

● Provided proficient network support and troubleshooting for Nokia routers, effectively resolving escalated issues and proactively preventing network downtime to maintain uninterrupted operations.

● Created benchmarking reports for pre and post-analysis after integration and migration activities of edge, metro, and access sites.

● Implemented BGP Scaling on all 7210 SAS-R6 Nodes, strategically applying routing policies to optimize network efficiency and mitigate potential downtime risks.

● Utilized Nokia Service Portal to extract KPI Information from MTN CTN, leveraging insights to drive informed decision-making and enhance network performance.

● Expertly configured Synchronous Ethernet (SyncE) and Precision Time Protocol (PTP), facilitating precise phase synchronization essential for supporting robust 5G network functionalities and services. Assistant Systems Engineer Dec 2016 – Nov 2017

Excellent Computer Services Limited, Ibadan, Nigeria

● Orchestrated comprehensive backup and recovery strategies, ensuring data integrity and system resilience against potential failures or disasters, thereby safeguarding critical business operations.

● Identified and analyzed consumer challenges, proactively seeking innovative solutions to address their needs and enhance product/service offerings, driving customer satisfaction and loyalty.

● Formulated detailed, step-by-step solutions for pending issues, leveraging analytical skills and technical expertise to streamline problem-solving processes and minimize downtime.

● Scheduled and prioritized the development of new systems, coordinating cross-functional teams and resources to meet project milestones and business objectives efficiently.

● Maintained meticulous engineering documents, including system specifications, technical diagrams, and operational manuals, to facilitate knowledge sharing, compliance, and continuous improvement initiatives. INTERNSHIP EXPERIENCE

Assistant Aug 2013 -Jan 2014

Evans Medical PLC Lagos, Nigeria

● Provided System support i.e. (Hardware and Software)

● Performed basic hardware repairs for computer systems.

● Maintain and oversee computer server performance.

● Utilized Microsoft Office applications such as Outlook, Excel, Word, and PowerPoint. Media Support Team Sept 2023 - Present

The Apostolic Church Newark, United States

● Provided technical support services for The Apostolic Church, offering assistance and troubleshooting expertise to ensure seamless operation of audiovisual equipment, computers, and other technology infrastructure during religious services and events.Provided System support i.e. (Hardware and Software)

● Collaborated with church staff and volunteers to address technical issues promptly and effectively, enhancing the overall experience for congregants and visitors.

● Contributed to the setup and configuration of audiovisual systems for worship services, including sound systems, projectors, and live-streaming equipment, to facilitate immersive and engaging worship experiences. EDUCATION, CERTIFICATES, & CERTIFICATIONS

Google Cybersecurity Professional Certificate • Merit America, Virtual (Expected completion 08/2024) 03/2024 - Current

● Cultivated holistic understanding of cybersecurity’s critical role in organizational security, privacy, and success, including how to systematically identify and mitigate risks, threats, and vulnerabilities

● Gained practical experience with Linux, SQL, Python and utilized SIEM tools, IDS, and network protocol analyzers for proactive threat management

● Applied knowledge to real-world scenarios, developing skills in proactive threat detection and response through completion of dynamic hands-on projects, including: conducting a simulated security audit, responding to a cyber incident, analyzing vulnerable systems, and completing an incident handler’s journal Bachelor of Computer Science (Hons.) • Ladoke Akintola University of Technology, Nigeria 08/2014 REFERENCE

References will be provided upon request.

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