High School Customer Service

Euclid, Ohio 216-***-**** *************@***********.***

Carla A. Watts

SNAPSHOT SPECIALIST

EDUCATION

Shaw High School

East Cleveland, Ohio

High School Diploma 1993

Some College

OBJECTIVE

My objective is to acquire new skills and experience in the Snapshot department. I am looking for a greater challenge in my daily work life and I know The Offline Snapshot Team can offer me these things. As a Snapshot Specialist my duties include but not limited to, complex navigation and decision-making skills. My objective is to bring that level of service to the Snapshot Offline Team. With my close attention to detail and diligence, I know I would make a great addition to this Work Group.

REFERENCES

Available upon request

FUNCTIONAL SKILLS

Knowledge of Guidelines

Time Management

Multitasking

Fluent in all systems used in current Snapshot Position Excellent Problem-Solving Skills

Excellent oral and written communication skills

Capable of using multiple software applications simultaneously EXPERIENCE

January 2020 - present

Snapshot Specialist

January 2020 – August 2003

Multiline Customer Service Agent• OCC Call Out Group QUALIFICATIONS

I am proficient in identifying and understanding the needs of the policies I service. I problem solve by understanding and questioning work process and procedures so that I can accurately complete tasks at hand. I am open and responsive to all feedback and apply the suggestions immediately. I work well independently; however, I am a full Team Player! I enjoy learning new processes and procedures. I am also excited to work new teammates and supervisors.

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