Business Development Manager

Sheryl Daigle

Calmar, Canada T*C *V* +1-825-***-****

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PROFESSIONAL

SUMMARY

Performance-driven business development manager and dispatcher with 20 years of experience. Focused on dedicated customer service and motivation of employees to reach optimum performance. Seeking a new position where I can grow my skillset to managing a great team.

SKILLS • Order Entry • Freight Experience

• Account Management • Negotiation

• Multi-line Phone Systems • Time Management

• Sales • Team leadership

• Operations management • Data management

Business development and

planning

• • Attention to detail

Relationship building and

management

• • Transportation management

• Team leadership and coaching • Customer relationship development WORK HISTORY BUSINESS DEVELOPMENT MANAGER/DISPATCHER 01/2023 to CURRENT Frontier Transport Ltd. Thorsby, Canada

Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers, Generated new business with marketing initiatives and strategic plans.

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Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.

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Mentored junior team members in effective sales techniques, fostering a high-performance culture within the organization.

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Negotiated lucrative contracts with suppliers and vendors, securing favorable pricing and terms for the company.

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Achieved sales goals and service targets by cultivating and securing new customer relationships.

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OPERATIONS SUPERVISOR 12/2021 to 01/2023

Pinch Transport Leduc, Canada

Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.

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Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.

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• Enhanced team productivity by providing ongoing training, coaching, and S D

mentoring to staff members.

Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.

•

Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.

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Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.

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DISPATCHER/PLANNER 08/2020 to 09/2021

Frontier Transport Thorsby, Canada

• Notify customers of freight arrival and arrange for delivery

• Schedule or dispatch workers and equipment to appropriate locations

• Record and maintain dispatch information

• Ensure timely and efficient movement of freight

Communicated with drivers and personnel to coordinate timely delivery of goods and materials.

•

Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.

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FREIGHT COORDINATOR 01/2020 to 07/2020

FFAF Cargo Edmonton, Canada

Respond to customer's inquiries (for inbound or outbound freight) through emails and phone calls

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Gather information and rates from network partners(carriers) Provide cost-effective solutions to move freight

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When urgency is required, ensure Hotshot service (same or next-day delivery) proceeds as planned

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Check rates and transit time, then book courier shipments online with Purolator, FedEx, DHL or UPS

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Maintained strong relationships with carriers, fostering trust and reliability in transportation partnerships.

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Prepared shipping documentation, maintaining compliance with US Customs and international regulations.

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DISPATCHER 09/2017 to 09/2019

Ottaway Motor Express Woodstock, Canada

• Ensure carrier compliance with company policies or procedures for product

• Notify customers of freight arrival and arrange for delivery

• Retrieve stored items and trace lost shipments as necessary Advise personnel about traffic problems, such as construction areas, accidents, congestion, weather conditions, or other hazards

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Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.

•

Communicated with drivers and personnel to coordinate timely delivery of goods and materials.

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