Data Center Technician

Ajmal Amarkhel

***** ******* **. ********, ** ***12 **********@*****.*** 434-***-****

PROFESSIONAL SUMMARY

Dedicated Data Center Technician with a proven track record of effectively managing and maintaining mission-critical infrastructure. Possessing comprehensive expertise in hardware installation, network troubleshooting, and system optimization, I excel in ensuring seamless operations within high-demand environments. Skilled in implementing industry best practices for security protocols and Large Scale Event recovery strategies, I am committed to delivering exceptional support and maximizing uptime. With a meticulous attention to detail and a proactive approach to problem-solving, I am poised to contribute to the efficiency and reliability of data center operations while adhering to strict quality and compliance standards.

EDUCATION

Bachelors of Science Aug/2017

University of Virginia, Charlottesville, VA

QUALIFCATION HIGHLIGHTS

Expert in working within Data Center environment (break/fix, media handling, cable management)

Hardware & software troubleshooting/diagnosing and replacing failed server parts and resolving errors and bugs in software

Highly proficient in all stages of Network fiber optic troubleshooting and configuration of devices

Familiar with virtual server instances such as EC2 and AWS storage services such as S3 and EBS

PROFESSIONAL EXPERIENCE

IT Support Engineer II (L4) Amazon Web Services Dec/2019-Current

Ashburn, VA

Diagnosed and troubleshooted network, hardware, and software issues of Linux based AWS servers within a Data Center to bring servers back to production and restore capacity to customers

Performed isolation testing to find and replace faulty components that include Motherboard, PSU, DIMM, HDD, SSD, NIC, Dongles, HBA cards, PDB, GPUs and Risers

Configuration of Network switches (LB8, Celestica, etc.) using console Bastion and replacement of networking cables such as fiber cables (Multi-mode, Single-mode, Active optical cables, SFP cables) and copper cables

Experienced with different types of Blade Runner workflows used for troubleshooting network issues

Information Technology Analyst National Technology Leasing Jun/2014-Aug/2017

Sterling, VA

Set up, tested and configured networks, desktops, laptops and visual displays for business meetings

Responsible for resolving technical, network as well as software issues reported by clients

Improved Client Relationship Management and informed new clients of services at company show booths, as well as job sites in Washington D.C., New York, Boston and Chicago

Advanced Repair Agent/Consultation Agent Geek Squad Jul/2013- Jun/2014

Gainesville, VA

Provided thorough software/hardware support and issue resolution for clients and displayed strong interpersonal skills amongst clientele

Actively mentored, trained and supervised new employees to improve troubleshoot/repair and client communication skills

Created/Updated a database of issues and resolution of issues in order to increase turnaround of deliverables

Consistently met and exceeded standards for productivity, delivering quality work in a fast paced environment

Developed and communicated proper scheduler usage, work flows and standards to customer service associates

Awarded MVP of Geek Squad for quality repair, client satisfaction and consistently maintaining client data privacy

Technical Tools:

AWS Boost, SecureCRT, Sim Ticketing, PuTTY, Linux, Microsoft Office (Excel, Word, PowerPoint, Outlook)

Recognitions:

Geek Squad Extra Mile Award

Security Clearance:

Able to obtain clearance

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