Live Chat Quality Control

Education

S.A. ENGG COLLEGE, ANNA UNIVERSITY

MCA - MASTER OF COMPUTER APPLICATIONS, CGPA: 76

CHENNAI, TAMILNADU Aug 2010

PACHAIYAPPAS COLLEGE FOR ME, UNIVERSITY OF MADRAS

BSC - PHYSICS, CGPA: 60

KANCHIPURAM, TAMILNADU May 2007

PACHAIYAPPAS HR SEC SCHOOL, TAMILNADU STATE BOARD

HSC - MATHS BIOLOGY SCIENCE GROUP, CGPA: 70

KANCHIPURAM, TAMILNADU May 2004

PACHAIYAPPAS HR SEC SCHOOL, TAMILNADU STATE BOARD

SSLC - MATHS AND SCIENCE, CGPA: 86

KANCHIPURAM, TAMILNADU May 2002

Experience

WNS GLOBAL SERVICES

LEAD ASSOCIATE

CHENNAI, TAMILNADU Aug 2022 - May 2025

Processed purchase orders and generated invoices utilizing web-based tools.

Managed customer interactions and resolved inquiries related to product selection, ordering, and after-sales service.

Tracked and prepared quality control reports on behalf of the team. Mediated and resolved team conflicts, fostering a collaborative and positive work environment.

Managed customer interactions across all regions via live chat and email. Redisolve software Pvt Ltd

SENIOR RELATIONSHIP ASSOCIATE

CHENNAI, TAMILNADU Sep 2020 - May 2022

Managed live chat and email communications with U.S.-based customers, ensuring timely and effective resolutions.

Simultaneously handled up to three live chat sessions, maintaining accuracy and customer satisfaction.

Provided guidance and support to junior team members, fostering growth and development.

Contributed to smooth workflow operations by actively participating in rotational shift schedules.

HDB Financial Services Pvt Ltd (subsidiary company HDFC Bank) SALES EXECUTIVE

Aug 2018 - Sep 2020

Focused on delivering tailored sales and support for consumer financial products, ensuring customer satisfaction and regulatory compliance. Provided consistent assistance to customers and team members during the COVID-19 lockdown period.

Facilitated insurance services for customers facing urgent needs during the pandemic.

Supported customers through critical situations, including education funding, medical emergencies, and financial hardship.

VASUDEVAN

AS

LEAD ASSOCIATE

NO 45 B, BALAJI AVENUE

FIRST STREET, F2 FIRST

FLOOR, IYYAPANTHANGAL,

IYYAPANTHANGAL,

TAMILNADU, 600056

959-***-****/812258826

************@*****.***

linkedin.com/in/vasu-devan-9335

74241/

Summary

Eager to be part of an innovative

team where I can grow

professionally while contributing

meaningfully to organizational

success.

Skills

Language

customer service

chat/Email

SAP tool transactions

Credit card and personal loan

Health Insurance

customer support

Backend/Backoffice

TAMIL

ENGLISH

Accomplishments

Recognized as a Star Performer for five consecutive months for outstanding contributions and consistency.

Earned the Volume Thrasher Award for three successive months in recognition of high-volume productivity.

Maintained an impeccable attendance record, with zero unplanned leave over 2.5 years—the only team member to do so.

Demonstrated exceptional reliability with no sick leave taken over a 34-month period.

Successfully trained and mentored new team members, resulting in client recognition and strong individual performance.

Awards

Honored with the Rising Star Award in recognition of exceptional performance and growth potential.

Received an award for outstanding coordination and dedicated support in corporate social responsibility (CSR) initiatives. References

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