Data Entry Customer Service

Chelsea Exume

404-***-**** ********@*****.*** Powder Springs, Georgia 30127

SUMMARY

Responsible and dedicated customer service and data entry team member with proven multitasking and organizational skills. Proficient in operating in a fast-paced environment to coordinate paperwork, process payment, and complete orders. Offering a positive attitude and flexible schedule. Works well independently or with others as a team. SKILLS

• Critical thinking

• Detail-oriented

• Clerical

• Alscript

• Complaint resolution

• CRM

• Medical terminology

• Insurance & Billing Knowledge

• QuickBooks proficient

• LiveVox

• Networking & Relationship Building

• Multichannel Support (Phone, Email,

Chat)

• Office administration

• Patient Scheduling &

Registration

• Fast & Accurate Typing

(60 WPM)

• Epic

• Quality Assurance

Protocols

• Flexible & Adaptable

• Microsoft Office

• Multi-tasking

• Pivot tables

• Negotiation Skills

EXPERIENCE

Service Consultant Progressive June 2024 – July 2025, Remote

• Answering customer inquiries about policies and coverage options, as well as, resolving claims

• Potentially selling additional insurance products like home, renters, motorcycle, or boat insurance Senior Outreach Specialist, Centauri Health Solutions January 2023 – September 2024 Remote

• Receiving and making calls to screen members of different help plans for SSI/SSDI benefits and assisting with the applications process if they are interested in the service we offer. Applied Engineer Rep-1, Evergreen – Insight Global (Contract) June 2022– January 2023 Brookhaven, GA

• Review and analyze video footage and stills to ensure specific workplace safety criteria are being followed

• Ensure each store is meeting defined standards and record observations identified during video footage review

Quality Control Specialist, OSC Insurance Services November 2020 – June 2022 Remote

• Ensure the accuracy of escrow information and payments assuring processes meet company standards and guidelines by reviewing escrow payment documentation and for accuracy and resolving issues as need to make payments timely

• Maintain insurance escrow details in automated systems Medical Administrative Assistant, Cobb Douglas Public Health - Insight Global (Contract) October 2020-July 2021 Douglasville, GA

• Corrected any data entry error to prevent later

• issues such as duplication or data degradation.

• Managed documents by organizing forms, making

photocopies, filing records, preparing

correspondence, and creating reports.

• Performed front-office duties and helped manage

daily workflow in healthcare facility.

Data Entry Clerk, Bank of America - Iconma (Contract) June 2018 – October 2020 College Park, Georgia

• Data entry of detailed payment information from remittance documents.

• Responsible for keying dollar amounts from the courtesy box on a check.

• Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating report entered numerical data into databases with speed and accuracy using a 10-key pad

Customer Service Representative, Chime Solutions February 2015 – June 2018 Morrow, Georgia

• Provided excellent customer service skills, by contacting doctor offices, hospitals, health, etc.

• Requested patient medical records for many different insurance companies.

• Inputted data into the system.

• Provided primary customer support to internal and external customers in a fast-paced environment.

• Collected customer feedback and made process changes to exceed customer satisfaction goals 100%

EDUCATION AND TRAINING

Bachelor’s degree – Health Science

Georgia Highlands College, Douglasville, GA Georgia May 2024 Associate degree – Health Professions

Georgia Highlands College, Douglasville, GA Georgia May 2020 High School Diploma

Health Professions, McEachern High School, Powder Springs, GA 2 May 2016

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