Engineering professional

Proven Professional, Leader, and Manager

An accomplished leader who prides himself on consistently exceeding customer and organizational expectations. Leads others to routinely complete projects and assignments on-time with exceptional quality, and consistently within budget. Described by colleagues as a dependable professional who takes initiative and finds effective solutions to complex problems. Key skills include excellent technical ability, analytical decision-making, creative problem-solving ability to make sound decisions, and fluency in English and Spanish.

Core Competencies

Leadership

Effective Manager

Strategic Planning

Team Builder

Project Engineer / Manager

Professional Development

Communication & Coaching

Creative & Innovative

New Product Introduction

Systems Retooling

MS Project

Fiber Optics Networks

Wireless Technologies

Professional Experience

FIeld Service Engineer 2024 - Present

Hexagon Manufacturing Intelligence, Huntersville, NC

●Install, repair, troubleshoot, and maintain high-tech CMM machines at customer locations.

●Provide technical expertise and training to customers on machine operation and upkeep.

●Work independently in a dynamic environment while delivering outstanding customer satisfaction.

●Accurately complete service reports and provide feedback to continuously improve our services.

●Effectively manage customer requests and problem resolutions.

Inside Sales 2023 - 2024

Foundation Building Materials, Charlotte, NC

●Independently manage and execute all aspects of the outside products business. This includes inventory management, product ordering, daily operations, and customer satisfaction.

●Lead inside sales team for customer satisfaction.

●Partner with the purchasing manager for appropriate and sufficient material based on customer needs forecasts.

●Provide local technical support to reduce the number of IT requests and efficiently support local teams with computer and network requests.

●Effectively manage customer requests and problem resolutions.

Business Owner/Operator 2015-2023

Fresh Coat Painters, Powder Springs, GA

●Direct and manage all aspects of the business including successful execution, manage financials, customer service, etc.

●Execute day-to-day operations including quoting, sales, supply chain, vendor selection and relations, purchasing.

●Drive organizational decisions including: hiring, reviewing and approving financial statements, approving payroll.

●Successfully overseeing the entire project life-cycle.

● Manage all aspects of customer relations.

●Identify potential challenges and work with teams to create viable solutions.

●Establish and enforce policies, and implement project decisions for most efficient completion.

●Consistently complete projects on time and on budget.

●Maintain excellent customer relations with a 4.9-star Google rating.

Senior Engineering Manager 2009-2023

Goodman Networks, Alpharetta, GA

●Led diverse engineering teams in Georgia, South Texas, and Missouri markets, composed of various market types.

●Reduced personnel turnover from 33% - 0% through increased employee participation and empowerment in making decisions.

●Grew business by 20% by collaborating with customers to gain repeat business.

●Trusted with increased management responsibility. Two additional teams added to my responsibility resulting in less management overhead.

●Designed and implemented New Product Introductions for AT&T’s multiregional telecom traffic.

●Awarded international vendor of choice by AT&T as a result of excellent execution and quality.

●Improved team KPI’s from 75% - 90% and implemented other process improvements by effectively coaching and leading the teams.

Project Engineering Team Lead 1998-2009

Lucent Technologies, Alpharetta, GA

●Decreased quality issues by 50% by providing technical and process leadership - ensuring quality issues were quickly identified and resolved.

●Surveyed, engineered, and managed multiple customer networks including but not limited to the following technologies: switching, transport, data, fiber optics, ethernet backhaul, wireless technologies.

●Increased employee engagement through empowering creativity and fostering increased collaboration amongst team members.

●Promoted to lead engineer during a period of unprecedented international business growth by producing results, leading by example, and coordinating complex multimillion-dollar projects.

Education

Brigham Young University Provo, UT

●Electrical and Computer Engineering Bachelor of Science

●Math minor

●Lead teaching assistant in Electrical Engineering electronics lab

Military

US Air Force TX & AK

●Intelligence Analyst (20250) with (TS/SCI) Top Secret / Sensitive Compartmented Information Clearance

●As a result of leadership skills, promoted early and made lead in several roles

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