Sales Representative Customer Service

*** ** ******* ******, ******, US, ***** *

************@*******.*** * +1-773-***-****

YOSELIN ORONA-MIRAMONTES

Sales Representative

PROFESSIONAL SUMMARY

Sales Representative with 9 years of experience excelling in customer se

ice and sales within the telecommunications industry. Proficient in data analysis, problem

resolution, and sales forecasting, leveraging multilingual abilities to enhance communication and customer satisfaction. Demonstrates a keen ability to identify

customer needs, fostering strong relationships and driving business growth through tailored solutions.

SKILLS

EMPLOYMENT HISTORY

‘Customer Service (Expert), Training,

Development, Data Analysis, Multilingual,

Operating Systems, Retail Sales,

‘Money Handling, Problem Resolution,

Sales Forecasting, Product Knowledge,

Data Collection, Sales Techniques,

Relationship Building, Strategic Planning,

‘Customer Engagement, Cross-Selling.

REFERENCES

Chris Stringfield, T-Mobile GP

785-***-****);

‘Matthew Dammann, Golden Corral

785-***-****);

Elizabeth Rodriguez, Metro By T-Mobile

816-***-****).

LANGUAGES

Spanish (Native).

SALES REPRESENTATIVE

T-Mobile Premium Retailer GP Mobile

Resolved customer inquiries swiftly, enhancing satisfaction and loyalty.

Dec 2024 - Apr 2025

Topeka, KS

Managed accounts to boost product adoption and service usage.

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+ Collected overdue balances, improving financial outcomes.

+ Identified customer needs, driving additional sales opportunities.

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Conducted thorough follow-ups on past-due balances, successfully recovering outstanding payments while

maintaining positive client relations,

PHONE INTERVIEWER

ManpowerGroup

4 Engaged respondents to improve survey response rates, ensuring clear communication.

Sep 2024 - Oct 2024

Topeka, KS

+ Delivered scripted survey information for a phone project, enhancing data accuracy.

+ Buile rappore with participants, fostering a professional and cooperative environment.

RETAIL SALES ASSOCIATE

Metro by T-Mobile (authorized dealer)

Dec 2022 - Jan 2024

Topeka, KS

Builds strong customer relationships, enhancing shopping experiences.

Identifies needs, providing tailored solutions and boosting satisfaction.

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+ Maintains product knowledge, ensuring effective merchandising,

+ Createsa welcoming store atmosphere, fostering repeat business.

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Contributes to measurable sales growth through customer engagement.

CASHIER/CUSTOMER SERVICE/SERVER

Golden Corral

Mar 2016 - Jun 2022

Topeka, KS

Maintained cleanliness and order in buffet area, enhancing guest experience and service efficiency.

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4 Replenished food items promptly, ensuring consistent availability and guest satisfaction,

4+ Assisted guests with inquiries, Fostering a welcoming and supportive dining environment.

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Adhered to food safety standards, contributing to a safe and compliant service operation.

EDUCATION

HIGH SCHOOL DIPLOMA

Topeka West High School

Vice President OFJAG-K

Aug 2019 - May 2021

Topeka, KS

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