It Support Data Centre

Dattesh S. Trivedi

Ahmedabad, India

Mobile: +91-997**-***** Email: *******@*****.***

LinkedIn: https://www.linkedin.com/in/dst1/ DOB: 21-10-1991 Objective

Experienced IT professional with over 11 years of expertise in system & network administration, IT support management, data centre operations, firewall and endpoint security, and team leadership. Adept at managing complex IT infrastructure projects and providing efficient technical solutions. Seeking a challenging role to leverage my skills and contribute to organizational growth. Key Technical Skills

• Windows Server Administration

• Data Centre Management

• DNS, DHCP Configuration & Management

• Mobile Device Management (MDM)

• Network & System Administration

• Firewall Administration (Gajshield, Seqrite, Fortinet, Sophos)

• Virtualization (VMware & Hyper-V)

• IT Support & Ticketing Administration

• Endpoint Security & Patch Management

• Root Cause Analysis (RCA)

• Team Leadership & Project Coordination

Educational Qualifications

• Master of Science (M.Sc.) in IT - Sikkim Manipal University, Nov 2015 (1st Class)

• Bachelor of Computer Applications (BCA) - Gujarat University, 2013

• CCNA Routing & Switching - Cisco Certified, 2016 (Score: 961/1000)

• AWS Cloud Practitioner Training - Amazon

Professional Experience

Data Tech Computers – Team Lead IT (Contract for Commerical Tax/Rajyakar Bhavan) Sept 2024 – Present

• Overseeing MIS reporting and project management.

• Leading IT support and system administration teams.

• Handling ticket administration and root cause analysis. Trigent Software Pvt Ltd – Site Infrastructure Lead (Contract for Accenture at Zydus Pharma Plant & Corporate Office)

Jan 2024 – July 2024

• Administered system & network infrastructure with data centre operations.

• Managed ManageEngine tools and SLA-based ticket administration.

• Developed SOPs and Active Directory user Administration

• Leading IT Infrastructure Operations Across Four Pharmaceutical Plants Lookman Electroplast Industries Ltd – Data Centre Server Expert (Contract for Ahmedabad Smart City Project)

Oct 2023 – Jan 2024

• Managed Dell MX Series Blade Server & Isilon Storage hardware.

• Conducted network monitoring via NMS tools and Hyper-V server management.

• Vendor and asset management with SOP development. Tech Holding India Pvt Ltd – Senior Technical Support Engineer July 2023 – Oct 2023

• Monitored network with Solarwinds Orion and administered Symantec NetBackup.

• Provided IT support, application troubleshooting, and CRM administration.

• Developed SOPs and handled escalation management. IDP Education India Pvt Ltd – Team Leader Operations July 2022 – July 2023

• Led teams in IT support, system administration, and performance management.

• Managed firewall operations (Sophos), asset management, and vendor coordination. Freelance IT Services (Full-Time / Self-Employed)

Aug 2018 – Oct 2018 & Dec 2021 – June 2022

• Provided comprehensive IT infrastructure management, network administration, firewall and endpoint security, and technical support services for multiple clients, Friends & Family.

• Delivered remote and on-site solutions including system troubleshooting, and infrastructure optimization.

• Managed client relationships, vendor coordination independently.

• Demonstrated strong self-management, adaptability, and technical expertise during transitional career periods.

Quick Heal Technologies Ltd – Senior Support Engineer March 2020 – Nov 2021

• Delivered on-site and remote technical support for Seqrite endpoint security solutions.

• Managed cloud and mobile device management (Seqrite UEM).

• Provided pre-sales support, conducted product demos, and created SOPs. Shalby Ltd – Senior Executive – IT

Nov 2018 – March 2020

• Managed system, network, and data centre operations.

• Administered Fortinet firewalls, Active Directory, and Exchange 2007.

• Documented processes in Jira Confluence and coordinated projects. Zebpay – Network Engineer

May 2017 – July 2018

• Administered network, SonicWALL NSA UTM, and firewall security.

• Managed OpenVPN, Active Directory, and GSuite/O365 users. Computer Care – IT Executive

August 2014 – May 2017

• Windows server administration and desktop troubleshooting.

• Led team management and network troubleshooting.

• Implemented PRTG monitoring and Sonicwall firewall administration. L J College of Computer Application – System Administrator June 2013 – July 2014

• Managed Windows Server 2008 and AD user administration.

• Performed desktop support, vendor management, and asset tracking. Certifications

• Cisco Certified Network Associate (CCNA) Routing & Switching

• AWS Cloud Practitioner (Training Completed)

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