Technical Support Operations Specialist

Matthew Prendergast ***************@*******.*** 407-***-****

Matthew Prendergast ***************@*******.*** LinkedIn 407-Deland, 990-0020 FL LinkedIn Deland, FL

Field Operations Specialist

Detail-oriented professional with hands-on experience in installation, troubleshooting, maintenance, and technical support across diverse sectors. Adept at diagnosing and resolving complex technical issues, ensuring optimal system performance, and conducting repairs with precision. Highly skilled in managing test integration, delivering high-quality solutions, and providing end-users with guidance on system maintenance. Proven ability to perform independently and collaboratively in fast-paced environments, while adhering to safety regulations, industry standards, and company protocols. Proficient in MS Suite.

Area of Expertise

Field Service Operations Network Installation &

Maintenance

Networking & Systems

Integration

Project & Time Management Technical Troubleshooting & Diagnostics Documentation & Reporting

Device Configuration Team Leadership Cross-functional Collaboration

Professional Experience

Owner at Corvallis Corp., Orlando January 2013 — Present

• Direct teams to guarantee punctuality and effective material management for range of projects. Oversee stock maintenance, while ensuring availability of necessary materials for each job.

• Facilitated end-to-end project management, overseeing projects from inception through to delivery. Field Engineer at Riptide, Orlando January 2020 — January 2022

• Designed and installed advanced gun ranges and weapons systems for Army and Marine Corps, managing operational readiness and compliance with military standards.

• Mastered new system operations within two-month timeframe, demonstrating commitment to project timelines. Simulation Test Technician at MAK Technologies, Orlando January 2019 — January 2020 Engaged in designing and testing of VR-Forces scenarios. Please share additional information for this role. IT Assistant at H2IT Solutions, Orlando January 2018 — January 2020

• Administered servers and installed systems in Marine Corps classrooms, while overseeing cable management and manufacture components for military vehicles and aircraft.

• Performed fiber optics installation at military bases on west coast. Page 1

Jr. Test Technician at Leidos January 2016 — January 2018

• Detect and repair hardware issues on computers/mobile devices, supporting 3K+ employees.

• Provide troubleshooting to network outages and regulate abnormal bandwidth to sustain optimal connectivity.

• Perform configuration of Windows 7 computers and Apple mobile devices, tailoring settings to individual end-user requirements.

• Spearheaded team in testing CDT trainers and ensuring readiness and operational integrity.

• Led full project lifecycle, including maintenance, teardown, and delivery of CDT trainers to US Army. Education

Associate of Science in Robotics & Mechatronics, January 2016 Valencia College, Orlando

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