Desktop Support Technical

Rohit Kumar Sinha

Phone: 639**-*****

Location: Noida

Email Id: **************@*****.***

Career Profile:

Intend to build a Carrier in the IT Department, where I can Expose my Skills up to the Enterprise Standards, which will helps Me to give the better services for the Organization as an IT Professional. Work Experience:

Company: (Payroll: Evision Technolab Pvt. Ltd)

Designation: Desktop Support Engineer

Duration:12th October 2023 to 29th March 2025

Professional Summary:

Responsible for Technical Support, including identifying and resolving Daily basic technical issues occurring in Laptop, Desktop, Printer, Windows & LAN and Wi-Fi Network.

Good hands-on experience Backup& Restore of Mails, Profiles in Mailing Client MS Outlook.

Support Software, Application related issue of In-house & Outstation User via Remote Desktop Tool.

Comfortable to work in different shifts and 24/7 environment. Technical Experience:

Install and configure Operating Systems: Windows 8, 10 and windows 11.

Good Knowledge of Windows Server 2016 Services with all vital domain services.

Setting up Wireless NIC, Local and Network Printer Setting and Configuration.

Remote Management through Team Viewer, Bomgar, Microsoft Teams and Ammy Admin to solve Windows and Software Installation,

Take care of all the Internal Office Software’s Support.

Good hands-on experience Backup & Restore of Mails, Profiles in Mailing Client MS Outlook

Education Qualifications:

Qualification Board / University Percentage

B.Tech Kanpur Institute Of Technology 68.98%

12

th

CBSE 57%

10

th

CBSE 70%

Job Responsibilities:

I was giving support of 340 systems including Desktop, Laptops, Local and Network Printers.

Remote Management through Team Viewer, VNC, Remote Desktop to solve Windows and Software issue.

Installation and troubleshooting of all kinds of applications used in Company .

Handling customer escalations and proving solutions for the same.

Troubleshooting issues in Mails, operating systems, software/application, servers and networking device.

Configure access to Shared Folders, manage shared Folder Permissions, Configure file System Permissions, Ownership of files and folders.

Installation, Customization and Administration of Windows 8,Windows 10 and Windows 11.

Configuration of New user Profile, IP Address and LAN.

Installations of Scanner, Printer of different Vendor (HP, & Cannon) and troubleshoot the Setting and Configuration.

Mobility solution like configuring Apps, Emails of Samsung, I-PAD, I-Phone.

Video Conference facility support (Webex, Microsoft Teams etc).

Vendor Management - Coordinate with vendors for hardware/Software/Network calls. Personal details:

Name : Rohit Kumar Sinha

D.O.B : 21-09-1995

Languages Known : English & Hindi

Permanent Address : Hartman College Road Jagdish Puram Izzatnagar Bareilly 243122 Declaration:

I hereby assure you that the details furnished above are true to the best of my knowledge and belief. Date :

Place : Signature

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