Customer Service / Security Officer
Resume:
JABARI SMITH
***** ******* **, *** ****, CA, ****6
Home: 818-***-****• Cell Ph: 818-***-****
***********@*****.***
SUMMARY
SR.SERVICE / SECURITY & SUPPORT PROFESSIONAL
I am an established Customer Service / Security and Support Professional with proven experience and Certifications in various fields of employment.
HIGHLIGHTS
CORE COMPETENCIES
Maximizing Customer Service, Securing and Protecting assets and enforcing company core values and regulations that identify with each employer’s Issues, Identifications resulting in Resolution per Policies & Procedures of Compliance.
SECURITY QUALIFICATIONS AND CREDENTIALS:
. Ednet Career Institute Security Officer Training Certificate Graduate February 7, 2020
. Ednet Career Institute Certificate Of Completion Of BSIS COURSE -
-Communication & Significance / Liability & Legal Aspects-
-Work Place Violence & Crowd Control-
-Public Relations(Community & Customer)
-Observation & Documentation / Trespass & Handling Difficult People-
-Power To Arrest/Weapons of Mass Destruction/Terrorism & Awareness-
- Certification of Exposed Weapons Permit Training in Compliance with 7583.6(b) of the Business and Professions Code. BSIS’s Certified Course in Firearms Training, Proficiency with 9mm Caliber.-
- Certification in Oleoresin Capsicum Aerosol Training-
- Certification Certificate of Competency in Practical & Tactical Handcuffing-
- Certified Baton Permit-
-Certification with American Heart Association (FIRST AID CPR/AED PROGRAM)-
-Ex-Military Vetran, Mo-11 Mike/11Bravo, U.S Army-
EXPERIENCE
S.I.S Security Industry Specialist
Culver City, CA
Private Security Guard (Consumer/Retail) Apple Corp.
06/2021 to 04/2022
Contracted Security guard for Apple co. Retail consumer division. Provided protection to all clients and employees and company assets within an business enivironment, following directions and required attention to detail.
Allied Universal Security
Los Angeles, CA
Lead Private Security Officer
02/2019 to 05/2021
Trusted and lead Private security officer for Capitol One Bank, contracted thru Allied security. Provided Ecellent Customer Service to all clients and customers, Maintained ordinance and security to establishment and conducted routine checks of facility while monitoring all assets and following daily S.O.P's pertaining to normal business regulations.
Catalina Island Co.
Avalon, CA
Security Supervisor (Seasonal)
05/2017 to 10/2018
Yearly seasonal employment at Catalina as Security Supervisor.
Supervised a team of 7-10 Security Officers.
Protecting customers clients, upholding security and procedures regarding island security limitations and boundaries.
Upholding island liquor licences patrolling beaches and surrounding areas.
Over looking housing and tenants, patrolling and securing campgrounds in assisting management and Island Sheriff with city patrol.
CSC SECURITY
LAS VEGAS, NV
SR.SECURITY OFFICER
04/2015 to 04/2017
Provided protection and customer service to clients by patrolling and maintaining the premises. Assisted with providing
instruction and directions upon request. Provided updates to staff and management when necessary via wireless radio
and maintained report logs daily.
APAC CUSTOMER SERVICE
LAS VEGAS, NV
PHARMACY HELP DESK-CUSTOMER SERVICE
11/2014 to 03/2015
Collected customer feedback and made process changes to exceed customer satisfaction goals. Provided accurate and
appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within
specified time frames. Addressed customer service inquiries in a timely and accurate fashion. Maintained up-to-date
records at all times. Developed effective relationships with all call center departments through clear communication.
Ran reports and supplied data to fulfill customer report requirements.
ULTIMATE STAFFING
WOODLAND HILLS, CA
Active client for Customer Service and Sales positions
04/2013 to 07/2013
Educated customers on Products and Services
Inbound/outbound call center
Consistently met monthly sales Quotas.
ESP COMPUTERS
NORTH HOLLYWOOD, CA
Customer Service & Sales
09/2010 to 05/2012
Consistently met all customer service and support metrics in the fast-paced inbound call center environment, answering
as many as 100+ calls per day. Data Entry and order processing. Ensured 100% alignment to all policies and
procedures in line with security processes.
Provided world class service and care through active listening and bringing a genuine, empathetic and personable skill set
to the workplace.
Assisted customers with questions and problems ranging from account status to software and malfunctions.
TIME WARNER CABLE
CHATSWORTH, CA
CUSTOMER SERVICE/ INSIDE SALES REP
08/2008 to 10/2009
Operated within an inbound call center environment, educating customers on a wide range of company products and
services.
Optimized operations through efficiency, clearing a high volume queue in two minutes or less per call.
Provided detailed account information regarding balances, billing, statements as well as processing changes to accounts
and new orders. Routinely assisted Leads and Supervisors with handling escalated calls, allowing other team members to
efficiently clear all call queues.
WASHINGTON MUTUAL
CHATSWORTH, CA
COLLECTIONS
02/2007 to 06/2008
Provided Mortgage Loan status and information for sub-prime loans in the extreme high volume inbound call center
environment.
Effectively navigated multiple screens to ensure correct and accurate information was given to the caller.
Pull and review credit reports, income/debt ratio, loan/value, appraisals, and finances
Analyzed and detailed payment plans to assist the borrower/mortgagor in the property.
BANK OF AMERICA
PASADENA, CA
COLLECTION SPECIALISTS
09/2005 to 01/2007
Efficiently cleared a high call volume queue
Provided account information ex: balances, payments, stop payments, echecks, transfers
Educated customers on Products and Services
Ensured Security by following procedures and properly identifying customers.
Contact this candidate