It Support Technical
Resume:
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MPHAHLELE MATLENG SHARON
********@*****.***
*** ****** *** ********* ******* 1632
www.linkedin.com/in/matleng-mphahlele-8180b9182
Objective
To build a career in a growing organization where I can get the opportunities to prove my abilities by accepting challenges, fulfilling the organizational goal, and climbing the career ladder through continuous learning and commitment.
Personal Details
Date of Birth : 09/12/1996
Marital Status : Single
Nationality : South African
Gender : Female
Driving Licence : C1
Experience
Invoke solutions & XET
1 June 2023 - 1 July 2024
Data capture (Meter reader)
●Capture the water and electricity consumption using a gadget to send through the reading to the municipality
●Report faults found on the meter such as stuck readings, leakage, disconnected meters, and damaged meters.
IT Technical support
September 2021 - August 2022
Zetes
●Manage, maintain and repair IT systems.
●Troubleshoot and maintain handheld scanners and printers.
●Sales force administration and data input
for the upkeep and maintenance of
customer correspondence.
●Field support to repair and service printers and scanners.
●Corporate client mapping through the
internet and LinkedIn.
●Customer satisfaction survey.
●Collected data pertaining to sales history
on specific product lines.
IT System support
May 2019 - March 2020
Umzinyathi telecommunications
●Installation, maintenance and general
support of IT systems and networks.
●Design, develop and upgrade existing IT systems.
Education
Waterberg TVET college
2018
Information technology and computer science
Level 4
Kopano senior secondary school
2015
National senior certificate
High school diploma
Certificates
Technical Support NQF4
Systems Support NQF5
Projects
Volunteering and community
ND Mokonyane Primary School
January 2020 - April 2020
Responsibilities:
●Created a computer lab.
●Created a network connection.
●Maintained the computer lab.
●Taught children basic computer skills.
Skills
● Effective communication ●Multitasking and prioritizing ●Problem-solving methodology
●Technical support ●Systems support ●Troubleshooting ●Active directory ●Operating systems
(Windows, Linux Mint,CentOS, Ubuntu,Cisco packet tracer) ●HTML and CSS ●Documentation Helpdesk, eSight and SAP
Reference
Mary Sekhu - XET
Supervisor
Mrs Jennifer Maritz - Zetes
Sales manager
Mr Mothiba Mohudi - Umzinyathi telecommunications
CEO
Contact this candidate