Customer Service Security Officer

Megan Donaghy, Asset Protection Partner

Houston, 77062, 713-***-****, **************@*****.***, https://linkedin.com/in/megan-donaghy- 48610a264

SUMMARY Dynamic customer service professional with over 8 years of experience in various roles, excelling in training and supporting teams to enhance customer engagement. Proven track record of achieving a 97% call average and consistently meeting quotas while delivering exceptional service. Expertise in building strong relationships and improving customer satisfaction through effective communication and training. Delivers value by leveraging skills in asset protection and loss prevention to ensure a safe shopping environment. WORK EXPERIENCE

09/2012 – 01/2019 Corporate Trainer, Hooters of America Shenandoah, USA Facilitated employee training for over 50 new hires in customer service skills, enhancing the team's sales pitch capabilities. 02/2018 – 07/2019 Front Office Receptionist, IFM Restoration Houston, USA Achieved and upheld a 97% call average, ensuring excellent customer service and satisfaction.

08/2016 – 08/2017 Food Server, Chili's Conroe, USA 02/2015 – 08/2016 Spa Consultant, Planet Beach Contempo Spas Conroe, USA Consistently met company quotas while delivering five-star customer service.

08/2014 – 02/2015 Tanning Consultant, DARQUE TAN, L.L.C. Clearlake, USA Provided exceptional five-star customer service to enhance client satisfaction.

08/2010 – 11/2011 Customer Service Representative, David's Bridal Friendswood, USA Succeeded in meeting and maintaining company quotas with a 97% call average, contributing to high customer satisfaction. 01/2006 – 01/2007 Life Guard, Poseidon Pools Houston Clearlake, USA Completed regular quarterly knowledge retention courses to maintain lifesaving skills.

EDUCATION

01/2011 – 01/2012 Kaplan College

Medical Assistant, Medical/Clinical Assistant

Beaumont, TX

SKILLS Customer Service Employee Training

Problem Solving Communication

Time Management Adaptability

Tool / Technology Empathy

Listening Attentively Multitasking

Authorization to Work Valid Drivers License

Agility Flexibility

Access Control Quick Response

Report Writing Physical Stamina

Driver's License

REFERENCES Benny Hebert

Owner, AAA plumbing

832-***-****

Mike Grimm

Owner, Grimm inc.

281-***-****

Scott Peterson

GM, Hooters of America

832-***-****

Penny Gregory

Self employed, Caregiver

281-***-****

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